Manuel Navas
Queens,NY
Summary
Accomplished Store Manager with a proven track record at Duane Reade By Walgreens, enhancing customer satisfaction and streamlining store operations. Expert in problem-solving and customer relations, I've successfully managed inventory and cash control, while fostering a positive work environment. Skilled in multitasking and organization, I've driven improvements that significantly increased operational efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
Duane Reade By Walgreens
New York, NY
01.2019 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Duane Reade By Walgreens
New York, NY
07.2016 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Rite Aid
New York, NY
05.2012 - 04.2016
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Bachellors - Philosophy
Hunter College
New York, NY03.2020
Associate's Degree - Philosophy
LaGuardia Community College
New York, NY01.2018
High School Diploma - New Comers
Hillcrest High School
New York, NY08.2015
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Duane Reade By Walgreens
01.2019 - 09.2024
Assistant Manager
Duane Reade By Walgreens
07.2016 - 01.2019
Assistant Manager
Rite Aid
05.2012 - 04.2016
Bachellors - Philosophy
Hunter College
Associate's Degree - Philosophy
LaGuardia Community College
High School Diploma - New Comers
Hillcrest High School