Manuel Ordaz
Houston
Summary
Organized Service Advisor skilled at producing detailed and accurate work orders for consumers. Maintains service standards and high customer satisfaction with professional support for diverse customer needs. Well-versed in parts and labor requirements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Checker
H-E-B
08.2023 - 08.2024
- Engaged customers in pleasant conversation while completing cash register transactions
- Addressed customer questions and complaints with professionalism
- Provided information to customers on products or services
- Kept clean, organized and well-stocked checkout areas
- Bagged, boxed or wrapped products for customers
- Gave customers full attention and attended to their needs
- Approached and solved problems with initiative and sound judgment
- Kept customers happy by quickly processing payments and bagging purchases
- Issued refunds and credits to customers and documented reasons
- Redeemed coupons, loyalty points and benefits for purchased items
Cashier
Lupitas Bakery
12.2020 - 01.2023
- Accepted cash and credit card payments, issued receipts and provided change
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Answered product questions with up-to-date knowledge of sales and store promotions
- Answered customer questions and provided store information
Education
Bachelors in Information Systems - Business Science
University of Houston
Houston, TX05-2028
High School -
B F Terry High School
Rosenberg, TX05.2024
Skills
- Proficient in Technology
- Customer retention
- Language proficiency
- Feedback Acceptance
- Problem Solving
- Work Task Prioritization
- Cash Handling
- Customer Service
- Event sales
- Merchandise sales
Certification
- Microsoft Office Specialist (MOS) Certification
Languages
English
Spanish
Timeline
Service Checker
H-E-B
08.2023 - 08.2024
Cashier
Lupitas Bakery
12.2020 - 01.2023
- Microsoft Office Specialist (MOS) Certification
Bachelors in Information Systems - Business Science
University of Houston
High School -
B F Terry High School
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