Samantha Jones
Providence Village,Tx
Summary
Experienced healthcare service professional with a proven track record in effective patient communication and concern resolution. Skilled in managing patient inquiries and collaborating with medical teams for seamless service delivery. Thrives in high-pressure environments, consistently achieves results through teamwork and adaptability. Recognized for empathy, active listening, and conflict resolution abilities.
Overview
13
13
years of professional experience
Work History
Healthcare Customer Service Representative
Alorica
08.2020 - 01.2025
- Handling inbound and outbound calls
- Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable
- Handle customer service inquiries from members, providers, physicians, etc
- Work to research and resolve problems in a timely manner
- Assist members in understanding and maximizing the use of their pharmacy distribution program
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Verified eligibility and compliance with authorization requirements for service providers.
Financial Advisor
Coast Professional Inc.
05.2016 - 08.2020
- Consulted with clients to assess and meet short- and long-term financial goals
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms
- Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans
- Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Technical Support Representative
Boost Mobile
06.2012 - 03.2016
- Handled customer service issues by providing guidance or escalating for advanced support
- Supported customers with online billing, access and account issues
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
- Used remote login tools to assist clients with technical and product questions
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Bachelor of Science - General Studies
University of Texas At Austin
Austin, TX11.2015
High School Diploma -
Ouachita Parish High School
Monroe, LA05.2010
Skills
- Proficient in Technology
- Advanced MS Office Suite Knowledge
- Insurance Eligibility Verification
- Sensitive Material Handling
- CRM and Office Management Software
- PC Proficient
- Document and File Management
- Multi-Line Telephone Systems
- Verbal and Written Communication
- HIPAA compliance
- Patient confidentiality
- Medical terminology
References
Upon Request
Timeline
Healthcare Customer Service Representative
Alorica
08.2020 - 01.2025
Financial Advisor
Coast Professional Inc.
05.2016 - 08.2020
Technical Support Representative
Boost Mobile
06.2012 - 03.2016
High School Diploma -
Ouachita Parish High School
Bachelor of Science - General Studies
University of Texas At Austin
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