Quentin Vaughn
Philadelphia,PA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Electrical Tech Customer Service Representative
CCI Contract
10.2022 - 11.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Truck Dispatcher
Rob’s Towing
01.2021 - 09.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Trainer / Regional Driver
Covenant
02.2019 - 12.2020
- Operated commercial vehicles regionally under a Class A CDL, ensuring safe and timely delivery of goods.
- Trained and mentored new drivers, providing hands-on instruction in vehicle operation, safety compliance, and company procedures.
- Maintained detailed logs, followed DOT regulations, and upheld a strong safety record while meeting delivery schedules.
Server/Bartender
Red Lobster
06.2008 - 08.2014
- Staying updated on the current menu and advising guests accordingly.
- Welcome guests into the dining area and help them to their tables.
- Served orders by picking up and delivering guests' choices from bar and kitchen and delivering accompaniments and condiments from service bars.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Marina Service Boat and Safety Certification -
Commonwealth of PA
06.2022
CDL Class A - undefined
Commonwealth of PA
06.2017
High School Diploma - undefined
Northeast High School
06.2007
Skills
- Effective leadership
- Efficient work habits
- Effective communication
- Proficient in technology
- Effective time management
- Goal-oriented
Timeline
Electrical Tech Customer Service Representative
CCI Contract
10.2022 - 11.2024
Truck Dispatcher
Rob’s Towing
01.2021 - 09.2022
Trainer / Regional Driver
Covenant
02.2019 - 12.2020
Server/Bartender
Red Lobster
06.2008 - 08.2014
CDL Class A - undefined
Commonwealth of PA
High School Diploma - undefined
Northeast High School
Marina Service Boat and Safety Certification -
Commonwealth of PA
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