Arneisha Banks
Saginaw,US
Summary
Results-driven Team Leader Manager with expertise in strategic planning, team motivation, and conflict resolution. Known for high productivity and efficient task completion. Excel in communication, leadership, and problem-solving to lead teams towards achieving organizational goals with precision and adaptability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Consumers Energy
Saginaw, US
02.2023 - Current
- Provide word class customer service
- Listen and respond to customers questions
- Resolve complaints and issues
- Process electric and gas orders
- Take emergency calls
- Provide information about products and services
Office Support Specialist
SPSD
Saginaw, US
08.2022 - 02.2023
- Attendance Improvement
- Answering and directing phone calls
- Organizing and distributing messages
- Organizing documents and files
- Greeting students, parents, and other guests
- Assisting the principal, head secretary and other staff
Cleaning Technician
DAVITA DIALYSIS KIDNEY CARE
Saginaw, US
05.2020 - 08.2022
- Take out trash, sweep, mop, dust, vacuum, disinfect, refill soap, sanitizer, toilet and paper towel dispensers
General Laborer
FCA Chrysler Automobiles
Sterling Heights, US
06.2019 - 06.2020
- Assembly line worker
Assistant Store Manager
Speedway
Saginaw, US
11.2018 - 06.2020
- Customer service, vendor check in, running POS, cooking, stocking, merchandising etc
Mail Carrier
USPS
Grand Rapids, US
06.2017 - 01.2018
- Deliver mail and packages
Inspector/Packer
WSI
Grand Rapids, US
03.2016 - 06.2017
- Inspect products, quality control, merchandising, cleaning
Store Manager
Charlotte Russe Inc
Grand Rapids, US
03.2015 - 03.2016
- Responsibilities Direct Reports, Goaling, customer service, training and developing, building bench in district, inventory control, visuals, etc.
- Accomplishments Conversion increase of 5.7 %, currently running a 30% conversion, highest in district
- Shrink decrease went from 1.8% to to .9 %
- Customer service award no customer complaints
- Fast track to management
- Went from Assistant manager to store manager in 8 months of hire, but had the opportunity to be a store manager within 2 months of employment
- Skills Used Leadership, product knowledge, customer focused, and sales driven
Assistant Manager
Charlotte Russe
Saginaw, US
11.2014 - 03.2015
- Responsibilities Customer service, open/ close store, scheduling, visuals, marketing, employee recruitment, sales, shrink, inventory, banking, reporting and analysing
- Travel to other stores to help out when needed
- Accomplishments Sales increase 32% since my hire in December
- Loss prevention program of new zoning of the store
- Skills Used Managerial, product knowledge, leadership
Store Manager
Deb Shop
Battle Creek, US
07.2010 - 11.2014
- Responsibilities Open close store, daily task, cleaning, partnering with District Manager daily to increase sales, loss prevention, travel, manage payroll, banking, customer service, employee recruitment shipping receiving etc.
- Accomplishments Remained at top 5 in District for customer service, sales and #1 in loss prevention
- Established new and improved training programs that benefits customer service
- Skills Used Leadership, passionate and dedicated to my position
- Reliable and a team player
- Ability to multi task
Education
High school diploma - GED
Skills
- Shrink Reduction Strategies
- Operations Leadership Experience
- Talent Acquisition
- Supervisory Support Experience
- Quality Assurance Inspection
- Quality Control
- Visual Merchandising Strategy
- Sales System Operation
- Payroll Management
- Team Leadership Experience
- Sales Strategy Development
- Effective Leadership
- Process Optimization
- Operational Oversight
- Customer Service Leadership
- Cash handling
- Effective Communication
- Courteous Phone Interaction
- Report Generation
- Call escalation
- Data Collection
- Appointment Scheduling
- Complaint resolution
- Conflict Mediation
- Staff education and training
- De-Escalation Techniques
- Brand representation
- Problem-solving abilities
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Custom
- CCC SOLTUTIONS TEAM SCRIBE/ BACK UP CO- CHAIR
- UNION STEWARD
- FIN TEAM MEMBER
References
References available upon request.
Timeline
Customer Service Representative
Consumers Energy
02.2023 - Current
Office Support Specialist
SPSD
08.2022 - 02.2023
Cleaning Technician
DAVITA DIALYSIS KIDNEY CARE
05.2020 - 08.2022
General Laborer
FCA Chrysler Automobiles
06.2019 - 06.2020
Assistant Store Manager
Speedway
11.2018 - 06.2020
Mail Carrier
USPS
06.2017 - 01.2018
Inspector/Packer
WSI
03.2016 - 06.2017
Store Manager
Charlotte Russe Inc
03.2015 - 03.2016
Assistant Manager
Charlotte Russe
11.2014 - 03.2015
Store Manager
Deb Shop
07.2010 - 11.2014