Jonathon Rushton
Saginaw,MI
Summary
Dynamic Customer Service Representative with a proven track record at Morley Companies, excelling in conflict resolution and relationship building. Leveraged active listening and critical thinking to enhance customer satisfaction, resulting in increased loyalty. Skilled in data entry and adept at handling escalated calls, ensuring effective resolutions that benefit both clients and the organization.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Morley Companies
06.2024 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma - Gender Studies
Hill McLoy
Montrose, MI06.1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
Timeline
Customer Service Representative
Morley Companies
06.2024 - 06.2025
High School Diploma - Gender Studies
Hill McLoy
Similar Profiles
Nicole RedlawskNicole Redlawsk
Customer Service Representative at Morley CompaniesCustomer Service Representative at Morley Companies
Tracey MathiesTracey Mathies
Trainer at Morley CompaniesTrainer at Morley Companies
Julie BirgbauerJulie Birgbauer
Universal Phone Agent at Morley CompaniesUniversal Phone Agent at Morley Companies
Jaden BoggsJaden Boggs
Cashier at Home DepotCashier at Home Depot
Shirley LewisShirley Lewis
Associate Pharmacy Care Coordinator at Optum Rx Specialty Pharmacy (UnitedHealth Group)Associate Pharmacy Care Coordinator at Optum Rx Specialty Pharmacy (UnitedHealth Group)