Manuel Paiva Da Silva E Pinho
Waterbury
Summary
Dynamic F&I Development Manager with a proven track record at Ford Protect / Marketsource, enhancing dealership performance and F&I growth through expert business analysis and strategic program planning. Excelled in coaching and mentoring, achieving significant improvements in finance managers' productivity. Known for innovative solutions and a tech-savvy approach, consistently exceeding sales goals with integrity and customer focus.
Overview
12
12
years of professional experience
Work History
F&I Development Manager
Ford Protect / Marketsource
Virtual New York, CT, VT, MA,
08.2020 - Current
- build and maintained solid relationships in the F&I Aftermarket by using consultative sales skills to identify needs and deliver results
- Developed consultant relationship with Dealer Principal and senior dealership management
- Trained, educated, and motivated all Finance Managers in F&I within an assigned territory
- Effectively managed my assigned territory to drive F&I growth
- Implemented all Program initiatives and processes within requested timeframes
- Maintained, created and executed account development business plans
- Effectively communicated in writing to MarketSource management, Ford regional partners and dealership management on a regular basis
- Constantly evaluated performance vs. expectations
- Ensured sales, market and competitive information was recorded and reported daily.
F&I Manager
Shakers Auto Group
Watertown, CT
06.2013 - 08.2020
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts professionally as they arose.
- Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
- Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
- Maintained a strong understanding of industry trends and changes through ongoing professional development.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Utilized advanced software tools to streamline workflows and enhance productivity within the F&I department efficiently.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
- Developed customized financing solutions tailored to each customer''s unique needs, resulting in higher close rates and satisfied clients.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
Education
High School Diploma -
Naugatuck High SChool
Naugatuck, CT06-1978
Skills
- Business analysis
- Employee presentations
- Curriculum planning
- Course design
- Coaching and mentoring
- New employee training
- Staff training
- Performance monitoring
- Tech-Savvy
- Program planning
Languages
Portuguese
Native or Bilingual
Timeline
F&I Development Manager
Ford Protect / Marketsource
08.2020 - Current
F&I Manager
Shakers Auto Group
06.2013 - 08.2020
High School Diploma -
Naugatuck High SChool