Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manuel Paiva Da Silva E Pinho

Waterbury

Summary

Dynamic F&I Development Manager with a proven track record at Ford Protect / Marketsource, enhancing dealership performance and F&I growth through expert business analysis and strategic program planning. Excelled in coaching and mentoring, achieving significant improvements in finance managers' productivity. Known for innovative solutions and a tech-savvy approach, consistently exceeding sales goals with integrity and customer focus.

Overview

12
12
years of professional experience

Work History

F&I Development Manager

Ford Protect / Marketsource
08.2020 - Current
  • build and maintained solid relationships in the F&I Aftermarket by using consultative sales skills to identify needs and deliver results
  • Developed consultant relationship with Dealer Principal and senior dealership management
  • Trained, educated, and motivated all Finance Managers in F&I within an assigned territory
  • Effectively managed my assigned territory to drive F&I growth
  • Implemented all Program initiatives and processes within requested timeframes
  • Maintained, created and executed account development business plans
  • Effectively communicated in writing to MarketSource management, Ford regional partners and dealership management on a regular basis
  • Constantly evaluated performance vs. expectations
  • Ensured sales, market and competitive information was recorded and reported daily.

F&I Manager

Shakers Auto Group
06.2013 - 08.2020
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts professionally as they arose.
  • Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
  • Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
  • Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
  • Maintained a strong understanding of industry trends and changes through ongoing professional development.
  • Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
  • Utilized advanced software tools to streamline workflows and enhance productivity within the F&I department efficiently.
  • Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
  • Developed customized financing solutions tailored to each customer''s unique needs, resulting in higher close rates and satisfied clients.
  • Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
  • Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
  • Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.

Education

High School Diploma -

Naugatuck High SChool
Naugatuck, CT
06-1978

Skills

  • Business analysis
  • Employee presentations
  • Curriculum planning
  • Course design
  • Coaching and mentoring
  • New employee training
  • Staff training
  • Performance monitoring
  • Tech-Savvy
  • Program planning

Languages

Portuguese
Native or Bilingual

Timeline

F&I Development Manager

Ford Protect / Marketsource
08.2020 - Current

F&I Manager

Shakers Auto Group
06.2013 - 08.2020

High School Diploma -

Naugatuck High SChool

Similar Profiles

CREATE PROFILE
Manuel Paiva Da Silva E Pinho