Manuel Paredes
Miami,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Service Route Driver
Krispy Kreme
Miami, FL
02.2024 - Current
- Delivered goods to customers in a timely and accurate manner.
- Ensured all deliveries were properly documented and signed for.
- Maintained detailed logs of daily route activities, including stops, pickups, and drop-offs.
- Loaded trucks with necessary packages prior to departure.
- Performed pre-trip inspections on assigned vehicle according to company policy.
- Provided excellent customer service by addressing any issues or concerns promptly.
- Maintained professional appearance and attitude at all times while representing the company.
- Adapted to changes in delivery schedules or routes as required by management or customer needs.
Detailer/Porter
Lexus Of Pembroke Pines
08.2016 - 01.2024
- Works effectively with dealer management and store crews
- Works closely with crew to make sure cars are quickly serviced and thoroughly cleaned
- Effectively communicate information to and from team members and car owners
- Assists customers with their questions, problems, and complaints
- Handled service inquiries from customers
- Provided efficient, courteous customer service and assisted in all aspects of product and services features
- Sold all products and services offered by the company, utilizing upselling techniques to improve revenue
- Maintained strong knowledge of all products, accessories, pricing plans, and promotions
- Cleaned cars both externally and internally by hand or with use of automated equipment.
Sales Consultant
AT&T
08.2015 - 07.2016
- Develop and attain customer experience and sales objectives for store
- Sell all products and services offered by the Company
- Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
- Maintain strong knowledge of all products, accessories, pricing plans, promotions and service
- Handle service inquiries from customers
- Provide efficient, courteous customer service and assist in all aspects of product
- Developed and maintained relationships with clients to increase sales revenue.
- Provided detailed product information to customers, including features, prices, and availability.
- Resolved customer complaints and inquiries in a timely manner.
Construction Laborer
CSI
06.2014 - 07.2015
- Enthusiastic and reliable laborer with experience in all phases of construction
- Knowledge of building codes, site preparation and working safely on a job site
- Strong team player with excellent time management skills and a willingness to learn new skills
- Knowledge of proper loading and unloading techniques for all sizes and materials
- Implementing construction plans
- Handling and transporting construction materials
- Maintained appropriate stock levels and ensure that all sizes and styles are represented
- Cleaning construction site and obtaining a safe work environment
- Helping with setting up temporary structures
- Operated a variety of hand and power tools to complete tasks such as sawing, drilling, hammering, and excavating.
- Unloaded trucks with supplies for construction projects.
Education
High School Diploma -
American Senior High School
Miami, FLSome College (No Degree) - Business
Montreat College
Montreat, NCSkills
- Excellent customer service
- Professional Appearance
- Strong Work Ethic
- Customer Service
- Effective communication abilities
Timeline
Service Route Driver
Krispy Kreme
02.2024 - Current
Detailer/Porter
Lexus Of Pembroke Pines
08.2016 - 01.2024
Sales Consultant
AT&T
08.2015 - 07.2016
Construction Laborer
CSI
06.2014 - 07.2015
High School Diploma -
American Senior High School
Some College (No Degree) - Business
Montreat College