Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manuel Richardson

The Bronx,NY

Summary

Meticulous Field Service Technician offering excellent skills in installation, repair, maintenance and customer service. Offering proven history of reliability and integrity, demonstrated across

18 years of industry experience.

Overview

18
18
years of professional experience

Work History

Field Service Technician V

Charter Spectrum
05.2019 - Current
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Maintained detailed records of all cabling and telecommunications activities and equipment.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.

Lead Field Service Technician

Vision Pro
03.2010 - 04.2019
  • Improved customer satisfaction by promptly addressing and resolving field service issues.
  • Increased team efficiency through clear communication and regular training of junior technicians.
  • Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
  • Mentored new hires, sharing industry knowledge and best practices to strengthen the team''s capabilities.
  • Troubleshot complex technical issues effectively using comprehensive analytical skills.

Satellite Installation Technician

Halsted Communications
09.2005 - 01.2010
  • Improved customer satisfaction by providing efficient and accurate satellite installation services.
  • Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
  • Ensured timely completion of projects by managing work schedules effectively.
  • Maintained optimal signal strength for customers with precise dish alignment and positioning.

Education

High School Diploma -

Christopher Columbus High School
The Bronx, NY
06.2001

Skills

  • Quality Assurance
  • Work Order Management
  • Technical Troubleshooting
  • Customer Training
  • Field Production
  • Courteous and Professional
  • [Spanish] Fluency
  • Fiber Optic Installation

Languages

Spanish
Full Professional

Timeline

Field Service Technician V

Charter Spectrum
05.2019 - Current

Lead Field Service Technician

Vision Pro
03.2010 - 04.2019

Satellite Installation Technician

Halsted Communications
09.2005 - 01.2010

High School Diploma -

Christopher Columbus High School

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Manuel Richardson