Manuel Rivera
West Chicago,IL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
21
21
years of professional experience
Work History
Shift Supervisor
Panera Bread
Elk Grove Village, IL
02.2018 - 08.2021
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Manager
Mark Ink Grapics
Chicago, IL
06.2016 - 01.2018
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Sub-Contractor
Loyal Sign Company
Hoffman Estates, IL
01.2014 - 06.2016
- Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Food Prep Cook
Whole Foods Market Inc
Northbrook, IL
02.2011 - 01.2014
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
- Served attractive, appetizing meals and deployed proven tasting techniques to confirm quality, taste and palatability prior to service.
Line Cook
Food For Thought Catered Events
Chicago, IL
01.2008 - 02.2011
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Operation Specialist
United States Navy, USN
Virginia Beach, VA
09.2000 - 01.2008
- Secret clearance
- Completed three tours spanning across multiple countries.
- Collected, arranged and input information into database system.
- Generated reports detailing findings and recommendations.
- Coached sailors on daily performance and conducted evaluations to constructively address concerns.
- Frequently inspected combat information area to verify proper equipment operation.
- Ability to deliver quick solutions to hazardous situations.
- Used analytical thinking to educate sailors on missions and correct readiness.
Education
High School Diploma -
Roberto Clemente
Chicago, IL06.2000
Skills
- Staff Management and Scheduling
- Punctual
- Leadership
- Strategic planning
- Operations management
- Logistics
- Critical Thinking
- Adaptability
- Efficient under pressure
Timeline
Shift Supervisor
Panera Bread
02.2018 - 08.2021
Manager
Mark Ink Grapics
06.2016 - 01.2018
Sub-Contractor
Loyal Sign Company
01.2014 - 06.2016
Food Prep Cook
Whole Foods Market Inc
02.2011 - 01.2014
Line Cook
Food For Thought Catered Events
01.2008 - 02.2011
Operation Specialist
United States Navy, USN
09.2000 - 01.2008
High School Diploma -
Roberto Clemente
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