Manuel Rivera
The Bronx,NY
Summary
hospitality professional with years of experience, exceling in roles requiring excellent customer service, cash handling, and sales. Can effectively manage high volumes of transactions in fast-paced environments with minimal errors. Proven track record of resolving customer issues and maintaining a quality standard.
Overview
5
5
years of professional experience
Work History
Team Member
Comic Book Station
05.2021 - 01.2024
- Addressed and resolved the needs of customers by maintaining high standards of customer service during high-volume fast operations in store and at conventions
- Prepared and shipped customer’s orders following quality, packing and shipping standards if and when goods were sold on our Ebay store
- Shot product photography to be listed on Ebay store and priced based on market trends in order to make sales
- Kept track of shipped orders to guarantee delivery and addressed issues that may have occurred to ensure customer satisfaction
Manager
Chicken Joint
05.2023 - 09.2023
- Proficiently operated a cash register to process payments and handle cash, with zero discrepancies and errors
- Ensured a clean and organized work environment at all times, including regularly sanitizing high-touch surfaces to uphold health and safety standards
- Actively trained and managed 2-3 team members on shift
- Assisted with inventory management and food preparation, to contribute to the overall efficiency and success of Chicken Joint
Team Member
Bolivian Llama Party
01.2019 - 03.2020
- Proficiently operated a cash register to process payments and handle cash, with zero discrepancies and errors
- Assisted with inventory management and food preparation, to contribute to the overall efficiency and success of the business
- Ensured a clean and organized work environment at all times, including regularly sanitizing high-touch surfaces to uphold health and safety standards
- Greeted every customer with a positive attitude and addressed any issues that may have occurred in a timely manner to ensure continued patronage
Education
BACHLOR OF SCIENCE -
CUNY JOHN JAY COLLEGE
ASSOCIATE OF ARTS -
CUNY BMCC
Skills
- Customer service
- Cash handling
- Adaptability
- Time-management
- Teamwork
- Attention to detail
Timeline
Manager
Chicken Joint
05.2023 - 09.2023
Team Member
Comic Book Station
05.2021 - 01.2024
Team Member
Bolivian Llama Party
01.2019 - 03.2020
BACHLOR OF SCIENCE -
CUNY JOHN JAY COLLEGE
ASSOCIATE OF ARTS -
CUNY BMCC
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