- Gym Workouts
- Enjoy participating in road bike rides for overall physical and mental well-being
Manuel Rodriguez
phoenix,az
Summary
Dynamic professional with proven expertise in cargo loading and team collaboration, honed at Prospect Airport Services and the State of Arizona. Excelled in enhancing client satisfaction and operational efficiency, streamlining processes for luggage handling and eligibility determination. Demonstrated exceptional ability in maintaining safety protocols and fostering an inclusive environment, significantly improving service delivery and client trust.
Overview
29
29
years of professional experience
Work History
Baggage Handler Lead
Prospect Airport Services
01.2007 - 08.2015
- Transported luggage to ensure timely delivery for passengers.
- Loaded and unloaded baggage to meet flight schedules.
- Ensured accuracy in baggage routing, minimizing errors.
- Coordinated with team members to improve loading efficiency.
- Handled luggage efficiently, preventing delays.
Eligibility Interviewer/assistant Manager
State of Arizona
09.1986 - 12.2006
- Enhanced client satisfaction by delivering accurate and timely information during eligibility interviews.
- Streamlined communication between departments, ensuring smooth coordination and quicker completion of tasks related to determining eligibility.
- Improved application processing efficiency by streamlining the eligibility interview process and utilizing effective time management techniques.
- Maintained a high level of knowledge regarding program regulations, policies, and procedures to ensure accurate determination of eligibility.
- Promoted an inclusive environment by treating all clients with respect and dignity, regardless of their background or circumstances.
- Increased client trust by maintaining strict confidentiality with sensitive personal information during interviews and throughout the application process.
- Demonstrated empathy towards clients facing challenging situations while maintaining professionalism during all interactions.
Education
Bachelor of Science - Management
San Jose State University
San Jose, CA12-1981
Skills
- Luggage sorting
- Cargo loading
- Safety protocols
- Team collaboration
Interests
Timeline
Baggage Handler Lead
Prospect Airport Services
01.2007 - 08.2015
Eligibility Interviewer/assistant Manager
State of Arizona
09.1986 - 12.2006
Bachelor of Science - Management
San Jose State University
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