Summary
Overview
Work History
Education
Skills
Languages
Proven Strengths
Timeline
Generic

Manuel Rodriguez

Blue Bell,PA

Summary

IT Systems Support Analyst with extensive experience at Catalyx Technologies, specializing in client support and system performance optimization. Demonstrated ability to lead teams and solve complex problems under pressure, ensuring timely resolution of critical issues. Proven track record in delivering exceptional customer service while managing intricate database systems.

Overview

31
31
years of professional experience

Work History

Lead IT Analyst

Catalyx technologies
Newtown, PA
07.2023 - Current
  • Resolved Help Desk and IT tickets to ensure timely support and issue resolution.
  • Deployed PC refresh for existing clients to enhance system performance.
  • Supported laboratory operations with various instruments and complex configurations.
  • Built and imaged RAID systems for tailored client needs.
  • Executed desktop and laptop imaging for new clients to streamline setup process.
  • Conducted follow-ups with clients to confirm proper functionality of computer equipment.
  • Provided escort and support assistance in datacenter environments.
  • Responded promptly to high-executive VIP ticket calls, ensuring urgent resolution of issues.

Lab/PC Technician

Xyntekinc
Newtown, PA
02.2022 - 07.2023
  • Built and managed Lab PC hardware with Windows 10 for laboratory operations.
  • Managed requests and incidents, facilitating Lab IT instrumentation maintenance.
  • Assisted Instrument Vendors with PC installations and network connections.
  • Maintained documentation of scientific applications and configurations in runbooks.
  • Oversaw Lab Systems inventory and application repository management.
  • Deployed standardized PC hardware within laboratory environments.
  • Administered Lab Systems in Active Directory Operational Units and GPOs.
  • Supported Laboratory PC Backup Systems and ensured their operational effectiveness.

Retired Detective

New York City Police Department
01.2004 - 10.2020
  • Continuously promoted to greater leadership and/or challenging roles throughout tenure. Served in a number of roles that included Detective, Investigator, and Patrol Officer. Conducted investigation in vice, narcotics, police impersonations, and completed patrols in assigned regions. Retired vested from the department in Oct 2020.
  • Successfully graduated from the New York City Police Academy and promoted to Detective during tenure.
  • Utilized a number of internal databases to manage records and documentation for assigned cases and other required documents needed by the department and in court.
  • Worked well under pressure, always focused on providing community service and support.
  • Demonstrated expertise in resolving problems that arose on a daily basis before involving a supervisor.

Heavy Machinery Mechanic

U.S. Army Reserves
01.2001 - 01.2004
  • Charged with repair/maintenance of heavy machinery and diesel trucks. Maintained an inventory database of current equipment, parts, and machinery utilized or damaged. Completed all needed documentation for parts/equipment requests and ensured documentation accuracy was maintained for each request.
  • Kept all equipment records up to date using MS Word and Excel.

Supervisor

Queens Borough Public Library
01.1999 - 01.2004
  • Promoted to supervisor due to outstanding operations leadership, staff management, and customer service excellence at the Flushing branch. Performed extensive data entry, created timesheets, and kept detailed schedules for all staff.
  • Supervised customer service initiatives, scheduled personnel, and completed detailed employee evaluations.

Corporal / Honorably Discharged

United States Marine Corps
01.1994 - 01.1998
  • Promoted to supervisor during tenure and successfully completed the U.S. Marine Corps boot camp. Sent to 29 Palms California to complete communications school. Charged with the maintenance/function of all satellite/UHF radios, antennas and records management of highly sensitive secret clearance equipment.
  • Deployed twice to provide support as a field radio operator and cross-trained in intelligence.
  • Maintained all incoming/outgoing messages and classified materials for secret/top secret clearance.

Education

30+ College Credits -

NY Police Academy

Graduate -

South Bronx High School

Skills

  • Accurate data entry
  • Clear and concise communication
  • Dependable and organized
  • Database management
  • Inventory and records oversight
  • Team collaboration
  • Ability to thrive under pressure
  • Leadership excellence
  • Team management and training
  • Quick learner of new processes
  • Multilingual: English and Spanish
  • PC refresh deployment for clients
  • Lab support for instruments and configurations
  • Experience in laboratory environments
  • System building and imaging for customized setups
  • Client follow-up for equipment verification
  • Datacenter escort and support assistance
  • Prompt resolution of VIP ticket calls
  • Excellent customer service with high ticket closure rates

Languages

Fluent in English and Spanish

Proven Strengths

  • Accurate Data Entry
  • Clear/Concise Communicator
  • Dependable/Organized
  • Database Utilization
  • Inventory/Records Management
  • Customer-Focused
  • Team Collaboration/Cohesion
  • Thrives Under Pressure
  • Excellent Leadership Skills
  • Managed/Trained Top-Tier Teams
  • Quickly Learns New Processes
  • Multilingual: English/Spanish

Timeline

Lead IT Analyst

Catalyx technologies
07.2023 - Current

Lab/PC Technician

Xyntekinc
02.2022 - 07.2023

Retired Detective

New York City Police Department
01.2004 - 10.2020

Heavy Machinery Mechanic

U.S. Army Reserves
01.2001 - 01.2004

Supervisor

Queens Borough Public Library
01.1999 - 01.2004

Corporal / Honorably Discharged

United States Marine Corps
01.1994 - 01.1998

30+ College Credits -

NY Police Academy

Graduate -

South Bronx High School

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