Manuel Rojas
Miami,FL
Summary
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Confident decision maker, works quickly and maintains focus while providing top-notch customer service.
Overview
20
20
years of professional experience
Work History
Logistics Project Manager
OnTrac
10.2016 - Current
- Directed shipping and receiving for Cardinal Health Pharmaceuticals and Staples.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Handled day-to-day shipping and receiving overseeing more than 75k packages per day.
- Prepared updated shipment reports for executives and clients.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Coordinated dispatching of over 130 drivers to accomplish daily delivery requirements.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Managed over 100 employees in 140k square-foot warehouse for logistics company.
Customer Service Supervisor
Marken
04.2011 - 10.2016
- Resolved account issues to build rapport and relationships with clinical trial clients such as Covance, Quintiles and PPD.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Provided track and trace for all shipments.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Negotiated and arranged transport of goods with shipping or freight companies.
Manager of Operations
Health Medical
07.2003 - 03.2011
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Directed strategic workforce planning, performance management, and benefits administration.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FLSkills
- Fleet Dispatching
- Daily Operations Management
- Profit and Loss Management
- Global Logistics
- Product Management
- Safety Standards
- Import and Export Operations
- Supply Chain Solutions
- Project Deadlines
- Business Metrics
- Tracking Metrics
- Customer Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
References available upon request.
Timeline
Logistics Project Manager
OnTrac
10.2016 - Current
Customer Service Supervisor
Marken
04.2011 - 10.2016
Manager of Operations
Health Medical
07.2003 - 03.2011
Associate of Arts - Business Administration
Miami Dade College