MANUEL VEGA
Laveen,AZ
Summary
Project-oriented Network Technology professional with extensive experience in supporting telecommunications infrastructure and resolving complex service issues. Demonstrates strong collaboration across teams and effective prioritization to improve operational efficiency. Eager to leverage technical expertise and project management skills in a Microsoft Data Center Program Manager role.
Overview
12
12
years of professional experience
Work History
Network Technology Technician I
Cox Communications
01.2025 - Current
- Supported HFC and fiber network infrastructure, ensuring high standards for network reliability and performance.
- Troubleshot network service incidents and conducted root cause analysis to restore services promptly, minimizing customer impact.
- Coordinate with cross-functional teams to resolve technical issues and communicate progress to stakeholders.
- Prioritized multiple assignments to consistently meet operational deadlines and service objectives.
- Follow strict safety procedures and identify process improvements that enhance operational efficiency.
Residential Core Technician I–III
Cox Communications
01.2021 - 01.2025
- Installed, maintained, and repaired residential telecommunications services, ensuring compliance with quality metrics.
- Diagnosed complex network issues using structured troubleshooting techniques.
- Collaborated with dispatch, engineering, and field operations to efficiently resolve service issues.
- Delivered exceptional customer service while resolving technical concerns.
Merchandiser; Interim Merchandiser Lead
Coca-Cola
01.2018 - 01.2020
Technician, Inventory Specialist, Sales
Discount Tire
01.2015 - 01.2018
Education
Project Management Certification (PMP) -
University of Phoenix
Bachelor of Science - Business
University of Phoenix
Associate of Science -
Mesa Community College
High School Diploma -
Westwood High School
Skills
- HFC Networks
- Fiber Infrastructure
- Network Troubleshooting
- Incident Management
- Root Cause Analysis (RCA)
- SLA/OLA Support
- Process Improvement
- Risk Identification
- Technical Documentation
- Project Coordination
- Cross-functional Collaboration
- Stakeholder Communication
- Microsoft Office
- Excel
- Safety and Compliance
Academic Project Management Experience
- Developed project charters, stakeholder registers, work breakdown structures (WBS), risk registers, and communication plans.
- Applied Agile, Waterfall, and Hybrid methodologies in business projects.
- Conducted risk assessments and CAPA planning; presented recommendations using Microsoft Office.
Timeline
Network Technology Technician I
Cox Communications
01.2025 - Current
Residential Core Technician I–III
Cox Communications
01.2021 - 01.2025
Merchandiser; Interim Merchandiser Lead
Coca-Cola
01.2018 - 01.2020
Technician, Inventory Specialist, Sales
Discount Tire
01.2015 - 01.2018
Project Management Certification (PMP) -
University of Phoenix
Bachelor of Science - Business
University of Phoenix
Associate of Science -
Mesa Community College
High School Diploma -
Westwood High School