Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Lance Lempert

Bensalem,PA

Summary

Seasoned telecommunications professional with over 15 years of experience in HFC network maintenance and troubleshooting. Expertise in enhancing network reliability and mentoring teams. Demonstrated technical leadership and a strong focus on customer satisfaction and safety.

Overview

16
16
years of professional experience

Work History

Network Maintenance Technician

Comcast
Bensalem, PA
03.2025 - Current
  • Maintain and troubleshoot HFC (Hybrid Fiber-Coaxial) network infrastructure.
  • Diagnose and repair network impairments affecting residential and commercial customers.
  • Perform proactive network maintenance to improve service reliability and reduce repeat outages.
  • Analyze signal levels, ingress, noise, and plant performance using industry test equipment.
  • Troubleshoot fiber and coax distribution systems.
  • Coordinate with dispatch, engineering, and field operations to restore service efficiently.
  • Ensure compliance with company safety standards and maintenance procedures.
  • Responded to emergency outages and performed after-hours restoration.

Service Technician

Comcast
Philadelphia, Pennsylvania
10.2010 - 03.2025
  • Diagnosed and repaired technical issues with cable television and internet systems.
  • Installed and configured internet and cable services for residential customers.
  • Provided exceptional customer service during installation and troubleshooting visits.

Education

Diploma - Telecommunications

Orleans Technical Institute
Philadelphia, PA
12.2009 - 06.2010

Skills

  • Network Maintenance
  • HFC Network Troubleshooting
  • DOCSIS Networks
  • Coaxial Plant Maintenance
  • Fiber Optics
  • Signal & Noise Analysis
  • Ethernet & Structured Cabling
  • WiFi & Home Networking
  • Network Performance Monitoring
  • Network Security
  • Network Safety Standards
  • Technical Support
  • Problem Solving
  • Technical Collaboration
  • Technical Mentoring

Accomplishments

  • Best Home Security Tech - 2014
  • Best Overall Tech - 2012
  • Home Health Cert Champion - 2012
  • Best On Time Guarantee - 2011
  • NCTI - Techsellence
  • NCTI - General Safety
  • Featured in a Diversity & Inclusion training video - 2012
  • Featured in a Xfinity Home training video - 2018
  • Bucket truck certified

References

References available upon request.

Timeline

Network Maintenance Technician

Comcast
03.2025 - Current

Service Technician

Comcast
10.2010 - 03.2025

Diploma - Telecommunications

Orleans Technical Institute
12.2009 - 06.2010
Lance Lempert