Manuel A. Zavarse C.
Orlando
Summary
Versatile professional with extensive experience in security and customer service. Proven expertise in crisis management, conflict resolution, and team coordination. Strong problem-solving skills demonstrated in fast-paced environments, consistently enhancing guest experiences while ensuring safety and compliance. Excellent communication and teamwork abilities contribute to achieving company goals and improving customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Walt Disney World Park and Resorts
Disney
03.2024 - Current
- Patrolled parks and resort areas to deter suspicious activity and enhance safety.
- Managed access control at entrances, ensuring only authorized individuals gained entry.
- Monitored surveillance cameras and responded to detected suspicious activity to ensure prompt intervention.
- Ensured guest safety and security through vigilant monitoring of premises.
- Verified photo IDs and reservations to facilitate guest access efficiently.
- Provided assistance and direction to guests requiring help throughout the premises.
- Responded swiftly to incidents and emergencies, maintaining a secure environment.
- Documented daily activities and incidents in detailed reports to maintain accurate records and support safety protocols.
Lifeguard (Lifeguard Trainer)
Disney Animal Kingdom Lodge
Disney
10.2021 - 03.2024
- Responded to emergencies by administering first aid and executing rescue techniques.
- Conducted regular safety drills to ensure team preparedness and readiness.
- Monitored pool areas to ensure compliance with safety regulations, enhancing guest protection.
- Educated guests on water safety rules and pool guidelines, promoting informed behavior.
- Enforced safety regulations and displayed rules prominently for patron awareness.
- Participated in monthly training to maintain proficiency in water rescue techniques, ensuring readiness.
- Provided excellent customer service through friendly interactions with all patrons.
- Maintained cleanliness and organization of pool facilities to enhance guest experience.
Server Assistant
Jiko the Cooking Place
Disney
03.2023 - 05.2023
- Assisted servers with food and beverage service during peak hours.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Collaborated with team members to ensure seamless dining experiences.
- Stocked supplies and assisted in inventory management.
- Engaged with customers to address needs and enhance satisfaction.
- Responded promptly to requests from servers or other staff members.
- Monitored guest requests and communicated effectively with servers and kitchen staff.
- Supported kitchen staff by delivering food orders promptly to tables.
- Monitored tables for customer satisfaction and communicated needs to servers.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
Bodyguard
Security Contractors
Orlando
08.2021 - 08.2022
- Protected clients by implementing personalized security plans tailored to specific needs.
- Monitored surroundings with surveillance equipment to identify and address potential threats.
- Managed access control at venues to ensure only authorized personnel entered, enhancing security.
- Patrolled assigned areas to identify unauthorized personnel and suspicious activities.
- Responded promptly to incidents, assisting clients and reporting details to authorities.
- Maintained high alertness throughout shifts to ensure client safety.
- Developed comprehensive risk management strategies based on thorough threat assessments.
- Documented shift logs and reports to provide clear records of routine activities and critical incidents.
Food Runner
Splitsville Luxury Lane
Disney Springs
03.2021 - 10.2021
- Delivered food orders promptly to guests at Splitsville Luxury Lanes.
- Delivered food to guests in a timely manner while following safety protocols.
- Supported servers by efficiently addressing guest requests and needs.
- Organized food orders and ensured accuracy of items served to customers.
- Monitored food presentation to uphold quality standards consistently.
- Checked all dishes before delivering them to ensure quality standards were met.
- Responded quickly to guest inquiries about menu items and specials.
- Collaborated with team members to enhance overall service flow.
- Maintained cleanliness and sanitation of work areas, including counter tops, floors, and equipment, throughout the shift.
- Sanitized work areas during each shift, focusing on countertops, floors, and equipment.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Assisted in training new staff members on restaurant operations and procedures.
- Inspected all dishes prior to delivery to ensure adherence to quality standards.
Assistant Manager
Your Natural Bites
Orlando
09.2020 - 03.2021
- Coordinated daily operations for a health-focused food retailer.
- Trained staff on product knowledge and customer service standards to enhance customer experience.
- Conducted training sessions for staff on product knowledge and customer service standards to improve service quality.
- Assisted in developing marketing strategies to effectively promote new offerings and drive sales.
- Oversaw compliance with health and safety regulations in the store.
- Implemented efficient workflows to enhance team productivity and morale.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in developing marketing strategies to promote new offerings.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data to inform management decisions.
- Created reports on sales trends, inventory levels, and financial data.
Host – Food Runner—Server – Line Cook
Gators Dockside
Windermere
04.2019 - 09.2020
- Greeted and seated guests promptly, fostering a welcoming atmosphere.
- Managed reservation system and coordinated seating arrangements efficiently.
- Communicated wait times clearly to guests, ensuring transparency and trust.
- Communicated wait times clearly to guests, maintaining transparency and trust.
- Relayed guest requests and special instructions to servers, ensuring accuracy and timely service.
- Collaborated with team members to improve guest experiences through effective communication and teamwork.
- Addressed customer inquiries and concerns professionally, fostering positive interactions and satisfaction.
- Trained new hosts on procedures and best practices for operational efficiency.
Produce Clerk
Target Supermarket
Winter Garden
07.2018 - 04.2019
- Guided customers in selecting products, enhancing their shopping experience with detailed information.
- Maintained cleanliness and organization of produce department.
- Monitored inventory levels to ensure availability of fresh stock.
- Partnered with team members to enhance produce displays, attracting more customer attention.
- Stocked produce shelves daily with fresh fruits and vegetables.
- Rotated stock regularly to maintain optimal freshness.
- Educated new staff on proper handling techniques for perishable items, ensuring product quality and safety.
- Followed established food safety guidelines for handling perishables.
Kitchen Helper – Front of house cashier
Panda Express
Winter Garden
02.2018 - 07.2018
- Prepared ingredients daily for meal service in fast-paced kitchen environment.
- Followed food safety guidelines to ensure high-quality meal preparation.
- Ensured cleanliness and organization of kitchen equipment and workspaces to support efficient meal service.
- Collaborated with team members to streamline workflow, reducing service time during busy periods.
- Restocked supplies to sustain operations during peak shifts, minimizing downtime.
- Managed dishwashing duties, ensuring timely availability of clean utensils.
- Assisted cooks with ingredient preparation for diverse menu items.
- Transported bulk foods from storage to cooking areas.
Floor Associate
Party City
Winter Garden
08.2017 - 02.2018
- Assisted customers in selecting party supplies and decorations, improving overall shopping experience.
- Operated cash register and efficiently processed customer transactions.
- Addressed customer inquiries and complaints with professionalism, ensuring customer satisfaction.
- Managed inventory levels and restocked shelves to ensure product availability.
- Collaborated with team members to maintain clean, safe a clean, safe store environment.
- Monitored store traffic, responding promptly to customer needs and inquiries.
- Designed and arranged merchandise displays to attract customers and increase sales.
- Maintained thorough knowledge of current promotions, payment methods, and return policies.
Produce Clerk
Publix Supermarket
Windermere
03.2017 - 06.2017
- Guided customers in selecting high-quality produce and shared relevant product information to enhance shopping experience.
- Tracked inventory levels to maintain consistent availability of fresh stock and minimize customer wait times.
- Applied best practices to minimize spoilage and waste, contributing to overall department efficiency.
- Stocked produce shelves daily with fresh fruits and vegetables.
- Maintained cleanliness and organization in produce department.
- Rotated produce items regularly to ensure maximum freshness.
- Checked prices and located products for customers efficiently.
- Followed safety protocols for handling and storing perishables.
Education
Tactical Security Training -
Security Contractors
Miami, FL01-2021
Detection and Apprehension of Suspicious Individual -
Security Contractors
Miami, FL01-2021
Lifeguard Training and License -
Ellis training at Mickey’s Retreat
Disney, FL01-2021
First Aid and Basic Life Support Training -
Valencia College
Metro West, FL01-2018
Food Safety and Health Control -
Panda Restaurant Corp
Winter Garden, FL01-2018
High School Diploma -
West Orange High School
Winter Garden, FL01-2017
Skills
- Security training
- Safety compliance
- Crisis response
- Conflict de-escalation
- Conflict resolution
- Operations management
- Team coordination
- Relationship management
- Bilingual (Spanish & English)
- Complex problem solving
- Problem solving
- Time management
- Personnel oversight
- Adaptability
- Integrity
- Customer service
- Quick learner
- Personnel oversight
Languages
English
Professional
Spanish
Professional
Certification
- First Aid and Basic Life Support (BLS)
- Food Safety and Health Control
- Detection and Apprehension of Suspicious Individuals
- Tactical Security Training
- Lifeguard Training & Certification (Ellis Lifeguard Training)
- Security License (Class D)
Accomplishments
- Quarterly Award 2023 Quarter 4 - Recreation Cast Member Animal Kingdom Lodge Resort
- Quarterly Award 2022 Quarter 3 - Recreation Cast Member Animal Kingdom Lodge Resort
- Champion of the Month May 2019 - Front of the House Gator's Dockside Windermere Location
- Hispanic Honor Society - West Orange High School - 2016 to 2017
- West Orange High School ESOL 2017 Department Award - ESOL Student
Timeline
Security Officer
Walt Disney World Park and Resorts
03.2024 - Current
Server Assistant
Jiko the Cooking Place
03.2023 - 05.2023
Lifeguard (Lifeguard Trainer)
Disney Animal Kingdom Lodge
10.2021 - 03.2024
Bodyguard
Security Contractors
08.2021 - 08.2022
Food Runner
Splitsville Luxury Lane
03.2021 - 10.2021
Assistant Manager
Your Natural Bites
09.2020 - 03.2021
Host – Food Runner—Server – Line Cook
Gators Dockside
04.2019 - 09.2020
Produce Clerk
Target Supermarket
07.2018 - 04.2019
Kitchen Helper – Front of house cashier
Panda Express
02.2018 - 07.2018
Floor Associate
Party City
08.2017 - 02.2018
Produce Clerk
Publix Supermarket
03.2017 - 06.2017
Tactical Security Training -
Security Contractors
Detection and Apprehension of Suspicious Individual -
Security Contractors
Lifeguard Training and License -
Ellis training at Mickey’s Retreat
First Aid and Basic Life Support Training -
Valencia College
Food Safety and Health Control -
Panda Restaurant Corp
High School Diploma -
West Orange High School