Manuela Akpan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Airport Retail
Hartsfield-Jackson Atlanta International Airport
06.2022 - 01.2023
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed cash register after end of shift to balance and record accurate transactions.
Math Tutor (Volunteer)
Clayton County
06.2022 - 07.2022
- Enhanced student understanding by utilizing diverse teaching methods and adapting to individual learning styles.
- Boosted student confidence in math skills through personalized tutoring sessions and constructive feedback.
- Promoted a positive learning environment by establishing rapport with students and fostering open communication.
- Reviewed and explained difficult homework problems, clarifying misunderstandings to enhance problem-solving skills.
Cashier
Family Dollar
05.2021 - 06.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Arts - Psychology
Kennesaw State University
Kennesaw, GA12.2024
Associate of Arts - Psychology
Georgia State University
Atlanta, GA12.2022
High School Diploma -
Mount Zion High School
Jonesboro, GA05.2020
Skills
- Interdepartmental communication
- Staff Training and Development
- Negotiation and Persuasion
- Conflict resolution and mediation
- Team Leadership and Motivation
- Organizational and Planning Skills
- Decision Making and Problem Solving
- Patience and Empathy
- Customer Service
- Customer Engagement
- Teamwork and Collaboration
- Relationship Building
- Teamwork
- Professionalism
- Phone Etiquette
- Critical Thinking
Accomplishments
Member Of African Student Association(ASA) Kennesaw
Certification
Scrum Master
Cardiopulmonary resuscitation(CPR)
Timeline
Airport Retail
Hartsfield-Jackson Atlanta International Airport
06.2022 - 01.2023
Math Tutor (Volunteer)
Clayton County
06.2022 - 07.2022
Cashier
Family Dollar
05.2021 - 06.2022
Bachelor of Arts - Psychology
Kennesaw State University
Associate of Arts - Psychology
Georgia State University
High School Diploma -
Mount Zion High School