Manuela Amankwa
Heartland Hospice
Cleveland
2
Languages
18
years of professional experience
Highly efficient patient coordinator with 5 years of experience. Proven ability to enhance patient satisfaction and optimize scheduling systems. Expertise in healthcare administration and insurance verification.
Work History
Admissions Coordinator
2 Years 7 Months- Coordinated admission paperwork and referral intake for hospice patients.
- Verified insurance information and obtained required authorization documentation.
- Communicated with families, physicians, and referral sources to support timely admissions.
- Scheduled admission visits and maintained accurate patient records in EMR systems.
- Reviewed eligibility details and gathered clinical information for intake processing.
- Tracked referral status and followed up on missing documentation to prevent delays.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
Admission coordinator
2 Years 9 Months- Develop and maintain relationships with patients and their families to ensure a high level of service and satisfaction.
- Performs pre-certifications, insurance verifications and is responsible for the data integrity with regards to referral tracking
- Provides timely, accurate, and complete reports as requested.
- Respond within established time frames to request in-patient hospice insurance approval.
- Reduce waiting time on referral
- Answering phones
- Reviewing incoming referrals and verifying insurance.
Assistant Manager
1 Year- Knowledge of ADP-Payroll
- Supervised daily staff activities, establishing an effective and smooth work environment
- Initiated HIPPA-related compliance policies and procedures
- Oversaw finances including cash flow, payroll, charge entry, co-payments, and accounts payable.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to 7 employees.
- Knowledge of EXCEL skills
- Office Manager/Payroll Clerk
Home Health Office Manager
5 Years 10 Months- Oversaw daily office operations, ensuring smooth coordination across administrative, scheduling, and client support functions.
- Managed staff calendars, appointment bookings, and communication flow to support timely nursing assignments.
- Verified insurance coverage. (Medicare, Medicaid and major commercial insurance.)
- Manage medical billing, coding and collections, and medical record maintenance
- Maintained confidential patient and employee records with accuracy, compliance, and discretion.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinate patient admission, process all incoming referrals accurately and ensure that all patient medical records are secured. Strong knowledge of HIPPA.
- Supervised administrative staff, assigned priorities, and reinforced office procedures and service standards.
- Manage onboarding and primary-source credentialing for field staff such as, CPR certifications, Health screenings and Background check
- Knowledge of HHA Exchange portal
- Knowledge of ADP-Payroll
- Strong knowledge of home health/hospice EMR (Homecare Homebase, Wellsky. Etc)
Patient Registration
5 Years 11 Months- Oversaw daily activities of the front desk and lobby areas and ensured that the area was kept clean at all times
- Improved patient registration accuracy by implementing thorough data verification processes.
- Improved patient registration efficiency by streamlining processes and reducing wait times.
- Interviewing incoming patients prior to admission to gather demographic, insurance and emergency information
- Ensuring completion of paperwork, sign-in and security procedures
- Optimized office workflow by implementing efficient appointment scheduling, streamlining patient registration processes, and improving communication between staff members.
Education
Bachelor of Science - Nursing
Bachelor of Science - health service administration
High School Diploma
Skills
Strong organization
Problem-solving
Customer service
Teamwork and collaboration
Friendly
positive attitude
Multitasking
Computer skills
Critical thinking
Data verification
Client relations
Medical admissions processes
Sales experience
Computer literacy
Payroll software expertise
Languages
French
Limited Working
English
Native or Bilingual
Timeline
Admissions Coordinator
Heartland Hospice
04.2024 - CurrentRead More
Admission coordinator
VITAS
06.2022 - 03.2025Read More
Assistant Manager
Liberty Health Professionals
01.2021 - 01.2022Read More
Home Health Office Manager
Comfort Care Nursing Professionals
02.2017 - 12.2022Read More
Patient Registration
Broward Health
01.2009 - 12.2014Read More
Keiser University
Bachelor of Science from Nursing
Read More
Keiser University
Bachelor of Science from health service administration
Read More
Blanche Ely High School
High School Diploma
Read More