MANUELA CUARTAS
Boston,MA
Summary
PROFESSIONAL SUMMARY
Results-driven Grocery & Retail Operations Manager with expertise in purchasing, inventory management, vendor relations, category management, merchandising, customer experience, logistics, and team leadership. Proven track record of driving operational performance, executing successful promotional campaigns, managing domestic and international suppliers, and maintaining high in-stock levels across multiple retail categories. Promoted from Housewares Specialist to Grocery Department Manager at Eataly Boston in recognition of strong leadership, operational excellence, and business results. Bilingual professional with English proficiency at the B2/C1 level and native Spanish fluency.
Overview
7
7
years of professional experience
Work History
Grocery Department Manager
Eataly Boston
Boston, USA
02.2025 - Current
- Lead daily operations of the Grocery Department.
- Manage inventory, purchasing, merchandising, promotional campaigns, and vendor relationships.
- Supervise, coach, train, and develop team members.
- Coordinate labor planning, replenishment, and operational execution.
- Partner with corporate teams and suppliers to improve sales and product availability.
Housewares Specialist
Eataly Boston
Boston, USA
11.2023 - 02.2025
- Created purchase orders with domestic and international vendors.
- Managed order tracking, invoices, and inventory control.
- Maintained merchandising displays and promotional execution.
- Delivered exceptional customer service and retail support.
Customer Service Representative
LFS
12.2020 - 12.2021
- Handled high-volume inbound and outbound customer calls.
- Managed carrier and customer relationships.
- Resolved issues while maintaining outstanding customer satisfaction.
Data Entry Specialist
TexCap Financial / Solvo Global
07.2020 - 11.2020
- Maintained database accuracy and resolved discrepancies.
- Processed and validated business information.
Logistics Operator
Optimus Steel – Turia Group
06.2019 - 12.2019
- Managed transportation operations and inventory control to ensure timely delivery and optimize logistics processes.
- Created purchase orders in SAP and generated logistics reports to enhance operational visibility and support decision-making.
Education
Bachelor's Degree - International Business Administration
University of Envigado
Envigado, ColombiaSkills
Grocery Operations Management
Housewares Operations
Purchasing & Procurement
Domestic & International Vendors
Inventory Management
Demand Planning & Forecasting
Category Management
Merchandising & Visual Displays
Promotional Campaign Execution
Customer Service Excellence
Team Leadership
Hiring, Training & Development
Warehouse Operations
Supply Chain Coordination
Logistics & Transportation
SAP & Retail Systems
Sales Analysis
Cross-Functional Collaboration
Languages
- English, Professional Working Proficiency (B2/C1)
- Spanish, Native
Timeline
Grocery Department Manager
Eataly Boston
02.2025 - Current
Housewares Specialist
Eataly Boston
11.2023 - 02.2025
Customer Service Representative
LFS
12.2020 - 12.2021
Data Entry Specialist
TexCap Financial / Solvo Global
07.2020 - 11.2020
Logistics Operator
Optimus Steel – Turia Group
06.2019 - 12.2019
Bachelor's Degree - International Business Administration
University of Envigado