Manuela Drayton
Charlotte,NC
Summary
Dynamic hairstylist with extensive experience recognized for building a loyal clientele through exceptional customer service and personalized styling. Skilled in advanced cutting techniques and customer education, I excel in problem resolution and scheduling, ensuring a seamless experience for clients while maintaining a clean and organized workspace.
Multilingual communication (german) with customers.
Overview
15
15
years of professional experience
Work History
Hairstylist
Self Employed
Waxhaw, NC
02.2022 - Current
- Provided personalized hair consultations to determine client preferences and styles.
- Executed various haircutting techniques, including layering, texturizing, and fading.
- Maintained cleanliness and organization of workstations and tools to ensure safety standards.
- Developed strong client relationships through consistent follow-ups and appointment reminders.
Hairstylist
Bliss Experience
Yelm, WA
03.2017 - 05.2021
- Recommended and sold hair care products tailored to individual client needs and preferences.
- Stayed updated on industry trends and techniques through continuous professional development.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Hairstylist
Evoke Salon & Spa
Clarksville, TN
02.2014 - 01.2017
- Consulted with clients to determine desired hairstyles and treatment preferences.
- Executed cutting, coloring, and styling techniques using advanced tools and products.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Educated clients on hair care best practices and product recommendations for maintenance.
Customer Service Representative
Fortera Credit Union
Clarksville, TN
06.2011 - 01.2013
- Collaborated with team members to improve workflow efficiency and reduce response times.
- Trained new staff on customer service protocols, fostering a supportive learning environment.
- Identified recurring issues in member feedback, suggesting actionable improvements to management.
- Maintained up-to-date knowledge of financial products to provide informed recommendations to members.
Education
Associate of Applied Science - Sales
Berufsschulzentrum Wilkau-Hasslau
Zwickau, Germany2001
High School Diploma -
Juri-Gagarin-Realschule
Zwickau, Germany06-1998
Skills
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Conflict resolution
- Complaint handling
- Complaint resolution
- Scheduling
- Paperwork processing
- Customer education
- Sales expertise
- Assertiveness
- Conflict mediation
- Customer service
- Data entry
Languages
German
Native or Bilingual
Timeline
Hairstylist
Self Employed
02.2022 - Current
Hairstylist
Bliss Experience
03.2017 - 05.2021
Hairstylist
Evoke Salon & Spa
02.2014 - 01.2017
Customer Service Representative
Fortera Credit Union
06.2011 - 01.2013
Associate of Applied Science - Sales
Berufsschulzentrum Wilkau-Hasslau
High School Diploma -
Juri-Gagarin-Realschule