Manuela Hernandez
Fresno,CA
Summary
Dynamic barista with exceptional customer service skills honed at Starbucks Coffee Company. Expert in beverage preparation and cash handling, I consistently enhanced customer satisfaction through personalized recommendations and efficient service. A dedicated team player, I implemented eco-friendly practices, significantly reducing waste while maintaining a clean and welcoming environment.
Overview
3
3
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
Fresno
03.2025 - Current
- Prepared and served a variety of coffee beverages with attention to quality and presentation.
- Maintained cleanliness of work area and equipment to ensure compliance with health standards.
- Assisted customers in selecting products, providing recommendations based on preferences.
- Operated cash register, handling transactions efficiently while ensuring accurate financial reporting.
- Engaged with customers to provide exceptional service, enhancing overall customer experience.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Waitress Supervisor
Kams Pizza and Ice Cream
Fresno, CA
06.2023 - 03.2025
Education
High School Diploma -
Hoover High School
5550 N First St 07.2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Cash register operation
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Safe food handling practices
- Food preparation
- POS systems
- Drink customization
- Espresso preparation
- Latte art
- Food running
Timeline
Barista
STARBUCKS COFFEE COMPANY
03.2025 - Current
Waitress Supervisor
Kams Pizza and Ice Cream
06.2023 - 03.2025
High School Diploma -
Hoover High School