Manuela Mariscales
Pacoima,California
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Receptionist
San Fernando Valley Community Mental Health Center
Van Nuys, CA
04.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
Manager
Ultimate cleaners
Studio City, CA
12.2001 - 04.2023
- Maintained customer service standards by greeting and assisting customers with their orders.
- Processed incoming garments, sorted them into categories and marked them for cleaning.
- Inspected finished items for stains, tears or other imperfections before packaging them for delivery.
- Organized the work area to ensure a safe and efficient environment was maintained at all times.
- Kept records of incoming garments, outgoing deliveries, payments received and inventory levels.
- Provided customers with information about pricing, payment options and special offers available.
- Attached tags to identify customer items.
- Neatly hung or folded items and bagged for customers.
- Greeted customers, collected items and recorded contact information.
Restaurant Waiter
Sportsmans Lodge Event Center
Studio City, CA
11.2014 - 11.2017
- Greeted customers, provided menus and answered questions about menu items.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Teller
Papa Cash check cashing
Van Nuys, CA
06.2006 - 09.2010
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and payments.
- Balanced currency, coin, checks, and cash in cash drawers at beginning of shift and throughout day.
- Cashed checks for customers according to established policies and procedures.
- Provided exceptional customer service while greeting customers with a smile and answering their questions courteously.
- Ensured compliance with all applicable laws and regulations governing financial institutions.
- Identified fraudulent documents presented by customers during transaction processing.
- Counted money in cash drawer at end of each shift to verify accuracy of transactions.
- Utilized computer system to process customer transactions including deposits, withdrawals, transfers, payments.
- Participated actively in store meetings regarding new policies or procedures related to Money Center Cashier position.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
John Francis Polytechnic High School
Sun Valley, CA06-1999
Skills
- Bookkeeping
- Data Entry
- Scheduling
- File Management
- Greeting and Seating Clients
- Mail handling
- Verbal and written communication
- Multitasking and prioritization
- Scheduling appointments
- Mail distribution
- Positive and professional
- Professional and polished presentation
- Organization skills
- Multi-line telephone skills
Languages
Spanish
Professional
Timeline
Receptionist
San Fernando Valley Community Mental Health Center
04.2023 - Current
Restaurant Waiter
Sportsmans Lodge Event Center
11.2014 - 11.2017
Teller
Papa Cash check cashing
06.2006 - 09.2010
Manager
Ultimate cleaners
12.2001 - 04.2023
High School Diploma -
John Francis Polytechnic High School
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