Manuela Aguilar
Summary
Experienced with optimizing field operations to improve efficiency and productivity. Utilizes strategic planning and resource management to enhance project outcomes. Track record of effective team leadership and problem-solving in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Waitress
El Poquito Mexican Restaurant
Philadelphia, PA
06.2025 - Current
- Delivered attentive service to guests in fast-paced dining environment.
- Took orders for food and drinks, ensuring prompt delivery to guests.
- Engaged with customers to resolve issues and enhance dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new staff on service standards and menu knowledge to ensure consistent guest satisfaction.
- Maintained cleanliness of dining areas and adhered to health regulations.
- Handled cash transactions accurately and processed payments promptly.
- Restocked supplies and organized workstations for optimal efficiency during shifts.
Field Operations Coordinator
Efficlean Solutions
Philadelphia, PA
01.2023 - Current
- Managed client acquisition and contract negotiations for commercial cleaning services
- Coordinated scheduling for cleaning staff across multiple commercial sites
- Dispatched crews efficiently to offices and restaurants, ensuring timely service delivery
- Oversaw daily operations, including workforce planning and route optimization
- Maintained strong client relationships to support retention and repeat business
- Supervised and supported team members to ensure quality and performance standards
- Streamlined scheduling and dispatch processes to improve efficiency and coverage
- Handled service requests, staffing adjustments, and last-minute changes
- Developed and implemented standard operating procedures to improve efficiency and reduce errors in daily operations.
HR Coordinator
Colplas S.a.s
Manizales, Colombia
11.2020 - 10.2022
- Sourced and screened job candidates through phone interviews and database searches.
- Created effective job postings and distributed them across various platforms.
- Executed reference checks on prospective candidates to ensure alignment with job qualifications.
- Scheduled new employee orientations to facilitate smooth onboarding processes.
- Coordinated training sessions for new hires and facilitated ongoing employee development efforts.
- Conducted exit interviews and managed employment termination documentation.
- Analyzed employment-related data and generated comprehensive reports.
- Performed administrative tasks, including organizing paperwork and maintaining databases for efficient record-keeping.
- Analyzed HR metrics to drive data-informed decisions and improve operational efficiency.
Education
Bachelor of Arts - Phychology
Universidad De Manizales
Manizales, Colombia03-2023
High School Diploma -
Colegio Nuestra Señora Del Rosario
Manizales, Colombia12-2014
Skills
- Customer service and collaboration
- Effective communication
- Customer relations
- Team collaboration
- KPI tracking
- Logistics management
- Project scheduling
- Schedule management
- Project coordination
- Attention to detail
Languages
English
Spanish
Timeline
Waitress
El Poquito Mexican Restaurant
06.2025 - Current
Field Operations Coordinator
Efficlean Solutions
01.2023 - Current
HR Coordinator
Colplas S.a.s
11.2020 - 10.2022
Bachelor of Arts - Phychology
Universidad De Manizales
High School Diploma -
Colegio Nuestra Señora Del Rosario