Manuela A. Sanchez
Albuquerque,NM
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Try my very best in everything I do, and if I don’t know it, learn it. Can take courses if needed. Planing on growing my management skills by taking classes.
Overview
22
22
years of professional experience
2013
2013
years of post-secondary education
Work History
Janitorial and Remediation Supervisor
Above and Beyond Carpet Care
Albuquerque, Nm
09.2017 - Current
- Supervised daily operations on janitorial services at T-mobile calling centers, crew and equipment.
- Trained new team members on safety protocols and cleaning techniques. As well as certified mold remediation, and more.
- Scheduled and coordinated service appointments for residential and commercial clients.
- Advice on better timing management and to assure we offer excellence on our job.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Negotiated with suppliers to secure cost-effective resources.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Implemented new operational procedures, increasing efficiency.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
In home care for elderly
El Mirador
Albuquerque, Nm
09.2007 - 05.2010
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provide personal cleaning, medications house cleaning and meal preparation, as well as, medical appointments and help with anything the client needed.
- Identified needs of customers promptly and efficiently.
Learning Center Teacher
Precious Moments Learning Center
Albuquerque, NM
03.2004 - 03.2008
- Designed engaging lesson plans for diverse learning needs.
- Facilitated hands-on activities to enhance student engagement.
- Assessed student progress and tailored instruction accordingly.
Education
CDC - Early Childhood Care And Education
CNM
Albuquerque, NM 09.2013 - 09.2014
GED
Albuquerque, NMEnglish As A Second Language
Oral Roberts University
Tulsa, OK 10.1999 - 07.2000
Some College (No Degree) - Law
School of Criminology And Law/ UANL
Monterrey , MxSkills
- Employee training
- Mold remediation
- Safety compliance
- Inventory management
- Excellent costumer service
- Spanish/English speaker
- Manage and supervise 15 employees
- Organizing files
- Like to learn new things
- Can talk to difficult people and solve problems
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Janitorial and Remediation Supervisor
Above and Beyond Carpet Care
09.2017 - Current
CDC - Early Childhood Care And Education
CNM
09.2013 - 09.2014
In home care for elderly
El Mirador
09.2007 - 05.2010
Learning Center Teacher
Precious Moments Learning Center
03.2004 - 03.2008
English As A Second Language
Oral Roberts University
10.1999 - 07.2000
GED
Some College (No Degree) - Law
School of Criminology And Law/ UANL