MANUEL ALEJANDRO SANTOS
MBA Data Analyst
El Cerrito,CA
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow, and production by uncovering trends affecting business success.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Services Supervisor
EBMUD
Oakland, CA
01.2021 - 02.2023
- Responsible for supervising, planning, organizing, coordinating assignments, directing, and evaluating work for business unit
- Supervision of centralized customer service functions, ownership of unit strategy, and customer service experience
- Prepare reports/presentations to present analysis
- Leverage data with business acumen to drive better decision making
- Manage customer programs and associated business process to improve customer experience
Management Analyst
EBMUD
Oakland, CA
11.2016 - 01.2021
- Performed complex administrative, financial, statistical,operational, and other management analyses on a variety of professional areas
- Lead UAT and A/B Testing
- Provide actionable data based insights
- Apply scientific/quantitative analytical skills to perform statistical analysis using Python, SQL, Excel, & BI Tools
- Use data visualization to present findings to senior management
- Responsible for developing new KPIs, Python scripts, reports, dashboards, ad-hoc SQL queries, and data modelling
- Gathered, documented & modeled data to evaluate business process in an Agile environment
Customer Reliability Engineer
John Crane
Benicia, CA
04.2014 - 11.2016
- Create strategies and provide recommendations to increase equipment reliability / uptime and decrease failures for cost-labor-downtime reductions, including both short-term and long-term reliability issues on pumps and pump support systems
- Create reports, dashboards, & SQL queries to help drive operational decisions.
- Use SQL & Python to work with large, complex data sets from multiple sources and provide quantitative analytics
- Perform root-cause failure analysis on equipment
Reliability Engineer
John Crane
Baton Rouge, LA
01.2012 - 01.2014
Education
MBA - Data Analytics
Saint Mary’s College
Moraga, CA 04.2016 - 04.2018
Bachelor of Science - Mechanical Engineering
Florida State University
Tallahassee, FL 08.2007 - 04.2012
Skills
SQL
Excel
Project Management
Python
Data Visualization/Business Intelligence
JIRA
Timeline
Customer Services Supervisor
EBMUD
01.2021 - 02.2023
Management Analyst
EBMUD
11.2016 - 01.2021
MBA - Data Analytics
Saint Mary’s College
04.2016 - 04.2018
Customer Reliability Engineer
John Crane
04.2014 - 11.2016
Reliability Engineer
John Crane
01.2012 - 01.2014
Bachelor of Science - Mechanical Engineering
Florida State University
08.2007 - 04.2012