Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Manuella Ruhana

Anna,TX

Summary

Professional sales specialist with strong expertise in account management, client relations, and strategic sales planning. Proven track record in driving revenue growth through effective collaboration and adaptability. Adept at utilizing communication skills, negotiation techniques, and problem-solving abilities to achieve targets. Known for reliability and results-driven approach in dynamic environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Account Specialist

Microsoft Inc
03.2021 - 01.2025
  • Streamlined internal communication processes between departments for improved operational efficiency and better client servicing experience.
  • Maintained accurate records of all sales activities, utilizing CRM software Dynamics to track progress and ensure timely follow-up with clients.
  • Developed comprehensive understanding of industry landscape, enabling targeted prospecting efforts and efficient account management practices.
  • Organized regular 20 Face time with client meetings to discuss progress updates, address challenges, and explore opportunities for further collaboration.
  • Increased sales revenue by developing and maintaining strong relationships with key accounts.
  • Analyzed sales data to identify areas of improvement, implementing targeted strategies for increased success rates.
  • Negotiated contracts with clients, securing long-term business partnerships and fostering mutual growth opportunities.
  • Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Proactively identified upselling or cross-selling opportunities within existing accounts for increased revenue generation.
  • Consulted with businesses to supply accurate product and service information.
  • Contributed to event marketing, sales and brand promotion.
  • Stayed current on company offerings and industry trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Met existing customers to review current services and expand sales opportunities.
  • Maintained current knowledge of evolving changes in marketplace.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Provided ongoing support to clients throughout entire sales process from initial contact through post-sales followup.
  • Attended industry events such as trade shows or conferences to network with potential customers and stay informed about market developments.
  • Built relationships with customers and community to promote long term business growth.
  • Managed the entire sales cycle, from prospecting to closing, with a consistent track record of surpassing targets and driving company success.
  • Collaborated with the partner ecosystem to create and accelerate pipeline development through joint events, including webinars and product demonstrations, enhancing product visibility and engagement.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.

Medicare Sales Agent

Health IQ
07.2020 - 03.2021
  • Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
  • Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
  • Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
  • Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
  • Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
  • Implemented effective cold-calling strategies to generate leads and expand the client base in a highly competitive market.
  • Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
  • Calculated premiums and established payment methods for sales.
  • Analyzed customer needs to provide customized insurance solutions.
  • Educated clients on insurance policies and procedures.
  • Finalized sales and collected necessary deposits.
  • Developed and implemented promotional strategies to increase customer base.
  • Managed more than 60 incoming calls, emails per day from customers.

Manager of Business Development and Sales

Enterprise Rent-A-Car
05.2014 - 03.2018
  • Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Mentored 7 junior sales staff for improved performance, providing guidance on best practices and customized training programs.
  • Optimized pricing strategies based on market dynamics, increasing profit margins without compromising competitiveness.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Managed branch receivables, negotiating payment plans, handling difficult accounts, and ensuring accurate reconciliation and compliance with deletion policies.
  • Exercised strong decision-making skills to resolve issues such as rate deviations, rental extensions, delinquent accounts, and unusual payment requests.
  • Managed branch operations, ensuring high-level customer service across the rental counter, customer flow, and phone service, while leading by example and training staff.

Education

Bachelor of Arts - Communication Technology And Broadcasting

The University of Texas At Arlington
Arlington, TX
05.2014

Skills

  • CRM proficiency

  • Goal oriented

  • Competitive analysis

  • Customer service

  • Product presentation

  • CRM software proficiency

  • Sales demonstration

  • Prospecting and telemarketing

Accomplishments

  • Managed 60 opportunities per month.
  • Supervised team of 20 staff members at Enterprise Rent a Car.
  • Conducted Webinars, Onsite Events and Round Tables with Partner to accelerate deals, grow sales revenue and increase Pipeline.
  • Ranked #1 Top sales and Branch in DFW region for 6 years while at Enterprise Rent a Car.
  • Recognized as top performer at Enterprise Rent a car.
  • increased Pipeline every quarter by adding 10 opportunity every months.
  • Reached my quota every quarter.

Certification

  • Microsoft Dynamics 365 ERP Certification
  • Microsoft Dynamics 365 CRM Certification
  • Microsoft Power Platform Certification

Languages

French
Native or Bilingual

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Sales Development,Leadership training and enjoy giving back to the community
  • App Development
  • Artificial Intelligence (AI) and Machine Learning
  • Sustainable Tech Innovations
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • I enjoy cooking for friends and family gatherings
  • Youth Development Programs
  • Participating in fundraising events to support local charities, schools, or community projects
  • DIY and Home Improvement


Timeline

Sales Account Specialist

Microsoft Inc
03.2021 - 01.2025

Medicare Sales Agent

Health IQ
07.2020 - 03.2021

Manager of Business Development and Sales

Enterprise Rent-A-Car
05.2014 - 03.2018

Bachelor of Arts - Communication Technology And Broadcasting

The University of Texas At Arlington

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Manuella Ruhana