Manuel "Manny" Vasquez
High Springs,Florida
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Finance Manager
RideNow Powersports
01.2020 - Current
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Reviewed documentation and identified financial discrepancies where applicable.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial Dealership Performance.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Spearheaded expansion strategies to increase business market share.
- Complied with established internal controls and policies.
Sales Associate
RideNow Powersports
08.2019 - Current
- Organized units to maintain store visual appeal, engage customers, and promote specific units.
- Helped customers locate products for their new machine as well as checked store system via Lightspeed evo for units at other sister stores that may fit their needs.
- Prepared units for sales floor by pricing or tagging and also cleaning.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Listened to customer needs and desires to identify and recommend optimal products.
Service Advisor
RideNow Powersports
02.2019 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
Lot Technician
RideNow Powersports
12.2018 - Current
- As you may be able to see by now i have worked my way up through the ranks by proving myself with my customer satisfaction and performance.
- Parked and retrieved units according to customer needs.
- Followed safety protocols for personal, guest and powersport safety.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles to prevent any potential damages.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Utilized high-pressure washers to clean vehicles and equipment.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
VP of Operations
Livestock Runner Inc
03.2007 - Current
- This is a Family owned and operated business founded by my Father and Mother which is now operated by my Mother and myself
- Since the passing of my father I have been Fully involved and have grown my fathers company.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Directed market expansions to propel business forward, meet changing customer needs.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed and implemented new strategies and policies in collaboration with partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Education
No Degree - Law Enforcement
Florida Gateway College
Lake City, FLHigh School Diploma -
Fort White High School
Fort White, FL07.2014
Skills
- Regulatory Compliance
- Continuous Improvement
- Financial Management
- Strategic Planning
- Departmental Oversight
- Insurance Products
- Verbal and Written Communication
- Workflow Coordination
- Skilled in Lightspeed EVO and some with CVR Eleads
- Mentoring and Training
- Customer Satisfaction
- Improvement Recommendations
- Credit Analysis
- Risk Management
- Debt Management
- Risk Assessment
- Relationship Building
- Business Relationship Management
- Willing to Learn
- Decision-Making
- Sales Support
Certification
Crisis management
CPR
FDLE Firearms Training
FDLE Defensive Tactics
Honda Powersports Training
Languages
Spanish
Native or Bilingual
Timeline
Finance Manager
RideNow Powersports
01.2020 - Current
Sales Associate
RideNow Powersports
08.2019 - Current
Service Advisor
RideNow Powersports
02.2019 - Current
Lot Technician
RideNow Powersports
12.2018 - Current
VP of Operations
Livestock Runner Inc
03.2007 - Current
No Degree - Law Enforcement
Florida Gateway College
High School Diploma -
Fort White High School
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