Manuelo West

The Outreach Executive (OE) is responsible for developing relationships with members of the community to engage Medicare seniors with Oak Street Health. As an Outreach Executive I engage Medicare seniors with the goal of having those individuals become patients of Oak Street Health.

As an Outreach Executives l work very closely with the Outreach Directors, and Community Relationship Managers to help drive new patient growth locally in our assigned territory.

Core Responsibilities:

• Sales
  I generate leads by effectively engaging Medicare senior community through event execution and local community outreach
• Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives
• I prospect and make cold calls to prospects & new leads assigned to me. Additional new channels of leads that are assigned to me may come from:
  Leads driven through Digital channels
  Leads generated by other Outreach Executives
• I nurture prospective patients and prospect for new patients with an ambitious mentality via email, phone, and networking
  Collaborating with my Community Relationship Manager (CRM), other OEs, and your Outreach Manager/
  Outreach Director to drive lead generation with local community members or Insurance Agents (IAs)
• Relationship Management
  I maintain consistent touchpoints with prospects to continuously engage prospects to drive new patient growth in assigned territory
• I capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems
• I am the point of contact for both the clinical team/
  center team if center staff have any questions about the patient
• I resolve any concerns & complaints new prospects & patients may have about Oak Street Health by working with prospect to understand the concern or directing the prospect or patient to another Oak Street employee
  

• Supervisory Excellence: Lead and oversee all sales operations, providing guidance to a junior sales management team
• Successfully achieved substantial incremental and new sales while reducing customer turnover
• I helped small to medium sized companies ranging from $1M-$100M in revenue maintain and improve operations by providing professional expertise to current procedures
• I met with company executives to identify goals and business needs and worked closely with department heads to develop and oversee the implementation of specific goals
• Assisted in developing promotional materials including brochures, flyers, newsletters and presentations.

• Principal point of contact between Advance Business System and its customers
• Identify prospective customers, lead generation and conversation
• Present the very latest in office technology to C-level buyers so they can spend time on their business, not worrying about the technology that runs it
• An affinity for technology and ability to show how it can help local businesses achieve their goals, take care of their customers, and make it easier for their employees to get the job done
• Contact new and existing customers to discuss needs
• Be knowledgeable about new and upcoming products
• Negotiates prices and terms and prepare sales agreements
• Collaborates with colleagues in many different sectors

• Achieves established sales goals and quotas
• Reconciles daily sales orders with cash taken in and keep documentation of sales orders
• Successfully strategize to sell advertising solutions through a high volume of outbound sales calls
• Manage sales pipeline by creating urgency to win new business
• Build a pipeline of prospects and close deals
• Organize and manage my time effectively to complete daily and weekly sales goals
• Making daily high outbound calls (75-100 calls per day average)
• Comfortable handling objections with the ability to close sales deals
• Track record of achieving results with repeatable success

• Strategized and executed high-volume outbound sales calls to sell advertising solutions, averaging 75-100 calls per day
• Effectively managed and expanded the sales pipeline, ensuring timely closure of deals and meeting sales targets
• Demonstrated exceptional ability to handle objections and close sales, with a proven track record of consistent success
• Self-managed in a fast-paced environment, effectively organizing time to achieve daily and weekly goals
• Promoted Spectrum's range of products, including Digital Video, High Speed Internet, and Digital Phone, through in-home sales presentations and customer interactions
• Identified customer needs and matched them with appropriate products, enhancing customer satisfaction and upselling opportunities
• Attended sales meetings and training sessions, continuously improving product knowledge and sales techniques
• Utilized technology adeptly, efficiently transitioning leads to sales and effectively solving a variety of tasks
• Exhibited excellent time management, communication, and problem-solving skills, maintaining and expanding customer relationships through continuous follow-ups

• Company Overview: Non-Profit Organization
• Leveraged over 10 years of experience to drive strategic growth and enhance brand visibility for a leading nonprofit organization
• Led creative teams and corporate communications, focusing on positive brand management and perception
• Managed procurement for multiple locations, including marketing, public relations, and event coordination
• Employed a consultative management approach, motivating teams to achieve high-performance levels
• Non-Profit Organization

• Company Overview: Leading Global Non-Profit Organization
• Developed, organized, scheduled, lead and managed development meetings with area teenage students from grades 9th up to 21 years of age
• Personally, volunteered, and donated hundreds of hours performing outreach in the community in which the St
• Louis Dream Center served, which fulfilled a lifelong dream to give back to my community
• During my tenure with Joyce Meyer Ministries, I traveled to over 3 different continents and numerous states teaching and leading in the mission field
• I estimate through the work within this organization and my past career experience I have personally touched the lives of over (1,000,000+) one million plus, students, and individuals in need for our organizational services
• Leading Global Non-Profit Organization

• Contracted annually to teach Leadership and Communication classes in the St
• Louis Public School and East St
• Louis School Districts
• Lead instructor primarily responsible for developing young adults to become effective leaders and communicators in their communities
• As a program instructor conducted the following for staff and students; training experiences, field days, and interviews with area leaders, as the 'emerging leaders' gained useful skills and experience that assisted them in their future education, career, and leadership opportunities
• Responsible for facilitating and organizing group sessions that included various students from various socio-economical, gender and racial backgrounds
• These sessions challenged the young adults to go outside the box and build new and productive relationships with those that would not normally be in their social surroundings

• Manage department marketing and communications functions, overseeing a department budget and 2-member team
• Direct brand management, PR, media relations, corporate positioning, advertising sales, career fair and tradeshow marketing
• Processed new and previously enrolled student applications, administered classroom structure, and processed transferred students
• Developed short and long-term goals for department that fulfilled the university's expansion and business development goals
• Selected Accomplishments: Led numerous tradeshows and career fair events that lead to uncovering several new students and identified new opportunities for the university
• Developed best fit curriculum structure for each student, including course guides and class structure that leveraged student's strength increasing student retention and university growth goals and objectives
• Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve