Many Majidy Esfahany
Anaheim,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Servers
BestNightEvent
Glendale, CA
12.2020 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Representative
Battlelog.co
Online
03.2020 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Sales Associate
D.A.R.E
Santa Ana, CA
06.2021 - 12.2021
- Provided positive first impressions to welcome existing, new, and potential donator
- Generated new donations leads to achieve and exceed monthly donation goals.
- Engaged with donator to build rapport and loyalty.
Drive-Thru Operator
Arctic Circle
680 Blue Lakes Blvd N, Twin Falls, ID 83301
01.2019 - 11.2020
- Advanced customer to window quickly to efficiently move drive-thru line and promptly handle next customer.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Resolved problems with orders quickly and offered refund or replacement.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
Education
High School Diploma -
Western Highschool
501 S Western Ave, Anaheim, CA 92804 05.2023
Skills
- Guest Satisfaction
- Customer Service and Rapport
- Warm and Friendly
- Prioritization
- Grammar
- Conflict Resolution
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Turkish
Professional Working
Timeline
Sales Associate
D.A.R.E
06.2021 - 12.2021
Servers
BestNightEvent
12.2020 - 04.2023
Customer Service Representative
Battlelog.co
03.2020 - 06.2022
Drive-Thru Operator
Arctic Circle
01.2019 - 11.2020
High School Diploma -
Western Highschool