Mapauwana Moore
Oakland,CA
Summary
Proven multitasker and communicator, excelled at Miss Ada's Daycare by fostering engaging environments and enhancing parent-teacher relations. Leveraged early childhood education and customer service skills to improve satisfaction and safety, demonstrating a knack for problem resolution and operational efficiency. Achieved notable improvements in child well-being and parent engagement.
Overview
11
11
years of professional experience
Work History
Daycare Assistant
Miss Ada's Daycare
05.2023 - Current
- Established positive relationships with children by engaging in interactive play sessions and offering emotional support as needed.
- Monitored children's activities to verify safety and wellbeing.
- Ensured safe and nurturing environment by childproofing home and monitoring play areas.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication with parents to keep them informed of their child''s progress and any concerns.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
Cashier Assistant
7-eleven Stores
10.2016 - 02.2021
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Worked with other associates to support cashiers and management needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
Daycare Assistant
Mizz Ada's Daycare
08.2015 - 05.2016
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Supported children's emotional well-being by offering empathetic and patient care.
- Enhanced children's social skills by organizing group activities.
- Implemented emergency procedures when necessary to maintain the safety of all participants within the daycare setting.
Clerk
MXD Group
11.2013 - 06.2015
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Berkeley Adult
Berkeley, CASkills
- Cleaning and sanitizing
- Health and safety
- Early childhood education
- Parent-teacher communication
- Problem resolution
- Call center experience
- Excellent customer service
- Cash handling
- Customer communication
- Multitasking
- Effective communication
Multitasking and organization
Timeline
Daycare Assistant
Miss Ada's Daycare
05.2023 - Current
Cashier Assistant
7-eleven Stores
10.2016 - 02.2021
Daycare Assistant
Mizz Ada's Daycare
08.2015 - 05.2016
Clerk
MXD Group
11.2013 - 06.2015
Berkeley Adult
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