Maquesha Dorsey
Monroe,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. As willingness to take on added responsibilities to meet team goals. Thriving to seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving
skills.
Overview
4
4
years of professional experience
Work History
Delivery Driver
DoorDash, Uber Eats, Walmart Delivery
07.2021 - 10.2023
- Drove residential and commercial routes in various cities
- Maintained ongoing communication while completing on-time deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Independent Contractor (CSR)
Working Solutions
02.2023 - 04.2023
- Partnered with Working Solutions by assisting their client, Intuit/TurboTax.
- Collaborated closely with clients to better understand entire project scope.
- Provided customer support via phone, chat, and or video chat.
- Assisted customers by focusing on product software navigation, locating previous tax returns and amendments.
- Provided an empathetic approach customer leveraging critical thinking and multitasking capabilities.
- Escalated issues as necessary.
Medical Transportation Driver
Amazing Transport, LLC
10.2022 - 01.2023
- Adhered to company policies and protocol.
- Assisted customers with a disability to safely complete transfer between van and facility.
- Maintained professional image and attitude to positively represent transport
company and help build reputation for excellent customer service. - Safely secured clientele in wheelchairs and on gurneys within van for successful,
safe transportation. - Successfully operated GPS devices, radios and cellular devices to optimize route
and maintain dispatch communications.
Parent Support Specialist
Behavioral Services of Louisiana
08.2022 - 10.2022
- Provided in-home/virtual community-based support and coaching to parents of children and adolescents with severe emotional or behavioral disorders.
- Planned services with parent to coach and train based on the needs of the child using evidenced based parenting models.
- Documented data and completed accurate updates to case records.
- Consulted and collaborated with other clinical staff to address meeting service needs of client.
- Built solid and trusting rapport with children and families, fostering trust and
communication to meet case needs. - Assisted families in navigating the social services system, including applying for
benefits, accessing resources and connecting with other family support services. - Maintained detailed case histories, metrics and reports to meet strict standards.
Patient Care Associate/Housekeeper
Crothall Healthcare Inc.
02.2020 - 06.2021
- Used small rolling cart to ensure patient area is cleaned and address any issues the patient may have,
- Notify Nurses/Aides of specific needs of patient that they are only qualified to address.
- Maintained clean, safe, and well-organized patient environment.
- Recognized and reported abnormalities or changes in patients' health status to case
manager. - Maximized preventive care utilization to reduce hospital burden and help eliminate
readmissions. - Supported patient admissions, discharges, and transfers to promote team
productivity.
Education
High School Diploma -
Carroll High School
Monroe, LA05.2005
Skills
- Highly Motivated Self-Starter
- Microsoft Word, Excel, Office
- Administrator
- Marketing
- Project Management
- Data Entry
- Great Communication Skills
- Computer Navigation Skills
- Organized & Detailed
- Knowledge of Bank Related Software Packages
- Observant & Understanding
- Diligent & Cooperative
- Swift learner
- Typing: 62 wpm
- Dispatch Communication
- Order Verification
- GPS Navigation
Timeline
Independent Contractor (CSR)
Working Solutions
02.2023 - 04.2023
Medical Transportation Driver
Amazing Transport, LLC
10.2022 - 01.2023
Parent Support Specialist
Behavioral Services of Louisiana
08.2022 - 10.2022
Delivery Driver
DoorDash, Uber Eats, Walmart Delivery
07.2021 - 10.2023
Patient Care Associate/Housekeeper
Crothall Healthcare Inc.
02.2020 - 06.2021
High School Diploma -
Carroll High School
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