Ma'Questa Martin
Union Gospel Mission of Tarrant County
Fort Worth,TX
3
years of professional experience
Dedicated Human Services Client Support Manager with expertise in coordinating services for individuals and families facing homelessness and housing instability. Led client-centered programs, developed service plans, and collaborated with community partners to enhance access to essential resources. Committed to strengthening service delivery and advocating for client stability and independence.
Work History
Client Support Manager
3 Years- Managed client inquiries, ensuring timely and effective resolutions to enhance satisfaction.
- Analyzed client feedback to identify trends, driving continuous improvement in support services.
- Provided compassionate support to individuals and families experiencing homelessness, housing instability, and other social-service needs.
- Conducted client intake, gathered information, and maintained accurate and confidential records.
- Provided referrals for housing, food assistance, transportation, employment, healthcare, mental health services, and other community resources.
- Built trusting relationships with clients through effective communication, active listening, empathy, and respect.
- Advocated for many clients while helping them identify goals and develop steps toward greater stability and independence.
- Responded professionally to challenging situations and helped de-escalate conflicts when necessary.
- Followed organizational policies and procedures regarding confidentiality, documentation, and client safety.
Education
Master of Science - Human Services
- Human Services Expansion
- Social Welfare
- Ethics in Human Services
- Diversity and Social Justice
- Counseling Skills
High School Diploma
Skills
Collaboration
Policy implementation
Crisis management
Community outreach
Policy implementation
Staff training
Staff supervision
Project management
Collaboration
Partnership development
Administrative management
Time management
Task prioritization
Verbal communication
Crisis management
Attention to detail
Continuous improvement
Analytical thinking
Community engagement
Problem-solving skills
Problem-solving
Decision-making
Conflict resolution
Goal setting
Team building
Team collaboration
Effective communication
Verbal communication
Excellent communication
Interpersonal skills
Timeline
Client Support Manager
Union Gospel Mission of Tarrant County
2023.09 - CurrentRead More
Colorado State University Global
Master of Science from Human Services
Read More
L.G Pinkston
High School Diploma
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