Brittany Safford
Mount Vernon,NY
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
16
16
years of professional experience
Work History
Client Support Manager
United Debt Settlement
03.2022 - 05.2023
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Developed and implemented training programs for staff.
- Researched best practices and developed strategies to improve program outcomes.
- Managed over 50 calls per day to ensure quality assurance.
- Analyzed trends and data to inform decision-making and program development.
Client Support Team Lead
National Debt Relief
04.2015 - 05.2020
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with over 20 clients daily, mailing out applications and responding to incoming calls.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
Tourism Coordinator
Empire State Realty Trust
New York, NY
02.2007 - 06.2014
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Arts - Business Administration And Management
Monroe College
The Bronx, NY06.2025
Associate of Applied Science - Hospitality Administration And Management
Monroe College
The Bronx06.2014
Skills
- Decision Making
- Time Management
- Training and Development
- Cross-functional Collaboration
- Client Retention
- Industry Knowledge
- Project Management
- Problem Solving
- Empathy and Compassion
- Conflict Resolution
- Active Listening
- Multitasking
- Data Analysis
- Performance Monitoring
- Critical Thinking
- Customer Service
- Office Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Support Manager
United Debt Settlement
03.2022 - 05.2023
Client Support Team Lead
National Debt Relief
04.2015 - 05.2020
Tourism Coordinator
Empire State Realty Trust
02.2007 - 06.2014
Bachelor of Arts - Business Administration And Management
Monroe College
Associate of Applied Science - Hospitality Administration And Management
Monroe College
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