Maquisha Chapman
Kingsland,GA
Summary
Experienced with leading and managing housekeeping teams to ensure top-quality service. Utilizes effective communication and organizational skills to streamline operations and enhance team performance. Track record of maintaining high standards of cleanliness and safety while fostering cooperative and efficient work environment.
Overview
21
21
years of professional experience
Work History
Senior Environmental Technician
Baptist Medical Center Nassau
1250 18th Street, Fernandina Beach, Fl. 32034
09.2025 - Current
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment, including floor scrubbers and vacuum cleaners, efficiently.
- Ensured proper disposal of hazardous waste according to safety regulations.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Collaborated with team members to optimize cleaning schedules and workflows.
- Trained new staff on cleaning protocols and safety procedures effectively.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Housekeeping Manager
Lakeside Assisted Living
649 Amelia Island PKWY, Fernandina Beach, Fl. 3203
10.2017 - 09.2025
- Supervised daily housekeeping operations to ensure cleanliness and safety standards compliance.
- Trained and mentored staff on best practices for efficient cleaning procedures.
- Developed and implemented quality control measures to enhance service delivery.
- Coordinated scheduling to optimize workforce efficiency and meet resident needs.
- Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness.
- Collaborated with healthcare staff to address specific resident concerns related to housekeeping services.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeping Supervisor
Omni Amelia Island Plantation Resort
39 Beach Lagoon Rd. Fernandina Beach, Fl. 32034
09.2012 - 10.2017
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Established and enforced safety protocols and guidelines for staff.
Housekeeping Supervisor
Care Centers of Nassau
95146 Hendricks Rd
02.2005 - 08.2012
- Supervised daily housekeeping operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on best practices for efficient cleaning procedures.
- Coordinated scheduling and task assignments to optimize team productivity.
- Conducted regular inspections of facilities to maintain high cleanliness standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
Education
High School Diploma -
Glynn Academy High School
1001 Mansfield Street, Brunswick, GA. 3152005-2002
Skills
- Cleaning and sanitation
- Customer service-focused
- Health and safety compliance
- Staff scheduling
- Cleaning techniques
- Training and mentoring
- Guest relations
- Sanitation standards
- Chemical handling
- Department coordination
- Workload prioritization
Timeline
Senior Environmental Technician
Baptist Medical Center Nassau
09.2025 - Current
Housekeeping Manager
Lakeside Assisted Living
10.2017 - 09.2025
Housekeeping Supervisor
Omni Amelia Island Plantation Resort
09.2012 - 10.2017
Housekeeping Supervisor
Care Centers of Nassau
02.2005 - 08.2012
High School Diploma -
Glynn Academy High School