Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
4
4
years of professional experience
Work History
Analyst
Department of Children and Family Services
Mansfield, LA
12.2022 - Current
Maintained accurate records of all data collected during analysis processes.
Collaborated with cross-functional teams on projects related to analytics initiatives.
Identified needs of customers promptly and efficiently.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Provided support as the main communications specialist for regional office correspondence.
Collaborated with other departments to resolve complex customer issues quickly.
Small Business Outreach
Freelance
, LA
08.2020 - Current
Advised several small businesses in the area on ways to optimize sales, as well as ways to reach their target market.
Created websites and social media platforms to help small businesses reach new customers.
Advised clients on strategic planning, financial management, marketing, operations and other related topics.
Optimized web pages for better search engine rankings.
Provided technical support to clients regarding their website's performance and maintenance issues.
Integrated third-party APIs into websites for enhanced features such as social media integration.
Developed automated emails for customer onboarding, abandoned cart reminders, and other transactional emails.
Set up small business owners with marketing tools like Mailchimp, Hubspot, Hootsuite, keyword processors, Google Analytics, and SEO.
Advised small business owners on effective marketing strategies and created campaigns for them to model future projects on.
Trained small business owners on how to use and process social media integrations and analytic information for optimized efficiency.
Marketing Consultant
The Crawfish Shack
Logansport , LA
07.2021 - 11.2022
Managed social media accounts, including developing content calendars and posting regularly.
Monitored analytics tools such as Google Analytics to analyze website performance metrics.
Ensured compliance with legal regulations pertaining to all aspects of marketing activities.
Conducted market research to identify new opportunities for product development.
Planned and executed events to promote brand awareness and loyalty.
Marketing and Sales Manager
The Pink Boutique
Joaquin, TX
07.2020 - 08.2021
Created and presented monthly reports to management on sales performance.
Created content for promotional materials, including brochures, flyers, and websites.
Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
Conducted customer research to gain insights into consumer behavior.
Managed social media accounts and campaigns.
Evaluated the effectiveness of marketing campaigns using analytics tools.
Assisted in developing pricing strategies that maximize profits while maintaining customer loyalty.
Monitored competitors' activities to keep up with industry trends.
Education
Bachelor of Arts - Organizational Studies : Marketing And Management
Training & Development Specialist at Department of Children and Family ServicesTraining & Development Specialist at Department of Children and Family Services
Customer Service Representative at Department of Children and Family ServicesCustomer Service Representative at Department of Children and Family Services
Supervising Children Social Worker at La County Department Of Children And Family ServicesSupervising Children Social Worker at La County Department Of Children And Family Services