To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Mara Cummins
Auburn Hills,MI
Summary
Overview
7
years of professional experience
Work History
United Wholesale MortgagePontiac, MI
Team Lead/Mortgage Underwriter
09.2019 - 09.2022
Job overview
- Inbound/Outbound Calls
- File Auditing
- Conduct daily staff meetings
- Assessing risk, conducting system analysis and recommending policy solutions in effort to control loss.
- Determined and documented loan conditions while communicating and documenting requirements and decisions.
- Maintained compliance with regulatory parameters in complex projects with overlapping policies.
The Dako GroupAuburn Hills, MI
Recruitment and Retention Coordinator
05.2017 - 11.2019
Job overview
- Outbound Calls
- Case Management and File Auditing
- Developed new strategies for customer retention activities.
- Reviewed and executed confidential documents, contracts and disclosures.
- Contacted appropriate agencies to complete title searches and obtain documents.
- Adhered to appropriate legal scripting when required.
Dialog DirectRochester Hills, MI
Customer Service Representative
02.2015 - 01.2017
Job overview
- Inbound/Outbound Calls
- Provided customer support and troubleshooting to internal and external customers.
- Processed appropriate adjustments to maintain health insurance claims.
- Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
Education
Iowa Central Community CollegeFort Dodge, IA
Associate of Arts from Human Services
University Overview
Skills
- Self Starter
- Managing Multiple Priorities
- Advanced Clerical Knowledge
- Efficient Data Entry
- Risk Management
- Loss Protection
- Critical Thinking
- Title Research
- Creditworthiness Determination
- Credit Bureau Contact
Timeline
Team Lead/Mortgage Underwriter
United Wholesale Mortgage
09.2019 - 09.2022
Recruitment and Retention Coordinator
The Dako Group
05.2017 - 11.2019
Customer Service Representative
Dialog Direct
02.2015 - 01.2017
Iowa Central Community College
Associate of Arts from Human Services
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