Mara Edwards

• Provide comprehensive administrative support to 3 VPs; including drafting correspondence, preparing meeting materials, and creating other documents as required.
• Manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Identified and recommended changes to existing processes to improve efficiency.
• Maintain 100% confidentiality of all communications and documentation according to company policy.
• Scheduling executive interviews with internal and external candidates.
• Coordinate team and individual meetings; including teleconferences, team off-sites, and office events.
• Process 3-5 monthly expense reports through Concur expense system.
• Plan and organize events, including facilities coordination, catering, offsite venue research and booking, and managing RSVPs.
• Maintain 6 team distribution lists.
• Heavy involvement with company ERG's and office Engagement Team Events.
• Coordinate onboarding efforts new employees.

Provide proactive support for up to 8 Project Leaders, Principals, & Global Directors with internal / external commitments in a fast-paced and changing client service environment.

• Organize and scheduling client meetings and events.
• Complex Calendar Management.
• Anticipate and coordinating point-to-point travel needs as necessary, including booking all travel and hotels, directions, commuting time and ground transportation.
• Process timesheets and expenses.
• Maintain confidentiality.
• Build effective working relationships with key stakeholders Principals, clients, consultants, assistants and peers.

• Managed approximately 50+ phone, emails, and faxes requests per day.
• Review all written requests including retirement kits, death claims, retiree healthcare changes, and account updates for completeness.
• Initiate communication with retirees, beneficiaries, and plan participants regarding missing documentation, required authorizations, and respective deadlines.
• Manage the secondary contact of the Required Minimum Distribution (RMD) process for plan participants.
• Update and maintain confidential information in various systems (PeopleSoft, Pension Path). Accurately process basic account maintenance requests within established time frames.

• Organize in-office client meetings supporting the Executive Department comprising of 170 associates.
• Plan and provide audio visual and technical support for business meetings and events.
• Plan and provide catering for business meetings and events for up to 150 participants.
• Assist with onboarding new hires by reviewing and auditing, I-9s to verify documents are compliant.
• Oversee immigration regulation compliance and maintain knowledge of applicable laws and regulations.
• Provide administrative support.
• Content Creator of EY website and App, providing a comprehensive guide of internal and external resources relevant to the EY Atlanta office.

• Train and supervised a staff of 40 associates.
• Resolve customer complaints.
• Explain standards of performance to associates; coached associates to improve performance in accordance with direction from store management.
• Preform basic accounting functions, created store financial reports. ($1 million weekly)
• Provide input to upper management on department budgets, goals, and results to help maximize department and store sales and profits.

• Address customer inquiries, resolve complaints, and provide product or service information to ensure customer satisfaction.
• Provide money services such as lottery, money orders, gift cards, and Western Union.
• Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks or other forms of payment to banks.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Planned, designed, and directed corporate, social and private events, including meetings, holiday parties, weddings, and birthday parties ranging in size from 20 to 250 attendees.
• Coordinate catering deliveries and staff offsite catering events.
• Provide administrative support; manage inbox and calendar.
• Review contracts with clients and processed payments.
• Conduct post-event evaluations to determine how future events can be improved.
• Greet guests and seated them at tables suitable for their needs and according to a server rotation.
• Answer telephone calls and responded to inquiries.
• Operate cash registers to accept payments for to-go orders.