Mara Evenson
South St. Paul,MN
Summary
An Account and Product Management Advisor with a proven track record at Express Scripts by Evernorth, recognized for exceptional communication with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
33
33
years of professional experience
Work History
Product Management Advisor, Regulated Markets
Express Scripts by Evernorth
09.2022 - Current
- Responsible for being a part of a team that manages assigned product capabilities specific to PDE & Encounter File Management for government regulated business.
- Facilitation and management of the CMS and State Regulated files includes providing support for Error Resolution, Surveillance Oversight, Reporting, Annual Set-up/Implementation/New Installs, New Guidance/Directives, Client calls/Support, PG Support, RFP Support and Audit Support.
- Provided support for the PDE Stars Advisor Product as a Client Engagement Specialist where I presented on a Medicare Client Forum our product offering, which assists our clients to achieve better Stars Management through our consolidated adherence reporting, trends & multi-year history as well as predictive modeling.
Senior Account Manager
Express Scripts Inc
07.2016 - 09.2022
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Responsible for managing very large Medicare Health Plan clients supporting their MA-PD, MMP, DSNP and CSNP plans.
- Responsible for managing all pharmacy operational functions such as benefits, claims adjudication, home delivery, participant materials, eligibility, and reporting.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
Senior Account Manager
Express Scripts Inc
01.2012 - 07.2015
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Was a trusted advisor for my key client partners and internal colleagues.
- Responsible for managing all pharmacy operational functions; benefits, claims adjudication, home delivery, participant materials, eligibility, reporting and general inquiries for my clients.
- Managed large Health Plan Plans with Medicare Part D, Medicaid, MMP and Exchange Plans
- Prepared weekly action plans and presented executive overview for review with client partners as well as internal and external leadership
- Prepared material and presented at Quarterly and Annual Reviews in addition to Finalist Presentations
Account Manager
Medica Health Plans
05.2008 - 01.2012
- Increased Commerical Employer clients satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of Commercial employer accounts, ensuring timely communication and effective problem resolution.
- Presented on-site an overview of the medical benefits coverages for Commerical employer clients in the Twin Cities greater metropolis.
Senior Account Manager
Express Scripts Inc
08.1999 - 05.2008
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Managed multiple Managed Care Organizations with Medicare Part D, Commercial, and Medicaid business plans
- Prepared monthly action plans for review with the client
- Presented at Annual Reviews and Finalist Presentations
Pharmacy Operations Analyst
Diversified Pharmaceutical Services
10.1996 - 07.1999
- Support contact responsible for the day-to-day inquiries from internal and external customers for pharmacy operational related issues
- Created pharmacy communications regarding prescription claim processing sent to Network Pharmacies
Pharmacy Auditor
Diversified Pharmaceutical Services
08.1995 - 09.1996
- Reduced financial losses by verifying the integrity of prescription claims paid on behalf of Health Plan and Employer clients
- Performed weekly on-site Audits at network pharmacies in a geographical area
Pharmacy Technician
Cub Foods Pharmacy
01.1992 - 08.1995
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Chapter 1 and Grade-Six Long-term Substitute Teach
School District 197 - Moreland Elementary
01.1992 - 06.1995
- Responsible for student development and growth
- Evaluated student performance based on measurable goals
- Reported student progress to parents and administration
Education
Bachelor of Science - Elementary And Middle School Education
Northwest Missouri State University
Maryville, MO12-1991
Associate of Arts - General Studies
North Iowa Area Community College
Mason City, IA05-1989
Skills
- Client relationship management
- Organizational skills
- Excellent communication
- Attention to detail
- Time management
- Critical thinking
- Written communication
- Problem-solving
- Product knowledge
Timeline
Product Management Advisor, Regulated Markets
Express Scripts by Evernorth
09.2022 - Current
Senior Account Manager
Express Scripts Inc
07.2016 - 09.2022
Senior Account Manager
Express Scripts Inc
01.2012 - 07.2015
Account Manager
Medica Health Plans
05.2008 - 01.2012
Senior Account Manager
Express Scripts Inc
08.1999 - 05.2008
Pharmacy Operations Analyst
Diversified Pharmaceutical Services
10.1996 - 07.1999
Pharmacy Auditor
Diversified Pharmaceutical Services
08.1995 - 09.1996
Pharmacy Technician
Cub Foods Pharmacy
01.1992 - 08.1995
Chapter 1 and Grade-Six Long-term Substitute Teach
School District 197 - Moreland Elementary
01.1992 - 06.1995
Bachelor of Science - Elementary And Middle School Education
Northwest Missouri State University
Associate of Arts - General Studies
North Iowa Area Community College
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