María Guadalupe Castillo Mc Pherson
Human Resources - Jewelry Sales Associate - Customer Service
Evanston,Illinois
Summary
Experienced Human Resources and Administrative Manager with over 30 years of expertise in team leadership, talent management, and operational oversight in Venezuela. Proven ability to coordinate all aspects of HR, business administration, and organizational operations. Recently transitioned to sales roles in the U.S. and Trinidad and Tobago, showcasing adaptability, excellent customer service, and a strong work ethic. Highly motivated to transfer managerial experience and HR competencies to the U.S. market, with a strong commitment to learning and complying with labor regulations.
Overview
30
30
years of professional experience
2
2
Languages
Work History
SALES ASSOCIATE AND ACTING MANAGER
SEVEN JEWELRY
12.2022 - 12.2024
- Delivered outstanding customer service while managing daily sales operations.
- Opened and closed the store, ensuring cash register balancing and security procedures.
- Collaborated closely with the jewelry workshop to ensure accuracy and quality in repair orders.
- Reviewed and verified repair requests, ensuring customer instructions were correctly followed.
- Provided guidance to customers regarding repair options, timelines, and care recommendations.
- Inspected finished repairs before delivery to guarantee craftsmanship met store standards.
- Acted as liaison between customers and jewelers to ensure clear communication and satisfaction.
SALES REPRESENTATIVE
LIRIA JEWELRY
02.2021 - 12.2022
- Provided personalized service to customers, assisting with the purchase of fine jewelry.
- Handled sales transactions using POS systems and maintained an organized sales floor.
- Supported inventory control, display maintenance, and product restocking.
- Worked closely with the workshop to process jewelry repair requests.
- Verified customer instructions, followed up on work progress, and ensured quality standards were met.
- Offered knowledgeable advice on jewelry care and repair options.
- Maintained store organization and supported inventory control.
MANAGER
FAIZ KHAN JEWELLERS & PAWN SHOP
10.2018 - 12.2020
- Managed pawn transactions, evaluated priced items, and ensured accurate record-keeping.
- Supported both jewelry and pawnshop store operations, ensuring smooth functioning.
- Delivered exceptional customer service, resolving inquiries and ensuring customer satisfaction.
- Managed daily operations, including staff scheduling, inventory management, and customer service.
- Achieved a sales increase through effective staff training, motivation, and performance management.
- Implemented cost-saving measures, significantly reducing advertising expenses.
ADMINISTRATIVE MANAGER AND HHRR
TOPCON C.A.
01.1995 - 10.2018
- For 23 years at the head of the Administrative Management of Topografia y Construccion, C.A., Venezuela, I performed all the functions concerning the planning, organization, control of the human resources HHRR and the economic resources of the Company.
- Among the most important functions developed are:
- Planning, generating and controlling the internal policies necessary for the proper functioning of the Organization. Skilled in aligning human resources strategies with organizational goals to enhance overall performance and support growth.
- Implementing human resources policies and procedures, supervising payroll and managed employee performance evaluations, fostering a productive and compliant work environment.
- Ensuring compliance with all obligations, legal, fiscal and labor aspects.
- Responsible for the processes of recruitment, selection, training and development initiatives, compensation, personnel management and organizational development, ensuring good communication between all levels of the organization.
- Ensuring the efficient management of the relationship with the company's internal staff, establishing and maintaining cordial relations with the different governmental entities and with our customers, users of our services.
Education
High Technician in Industrial Relations - RR.HH
Technological University Institute 'Antonio Jose de Sucre'
01.1992
High School Diploma - Sciences
01.1988
Skills
Productive Manager leading cross-functional team, planning and organizational skills that built during progressive career during more than 20 years
Interests
Radio and Television Announcing and Independent Production: Training program focused on voice techniques, radio and television announcing, script writing, audio and video production, and independent media production, Radio and Television Production: Course focused on the technical and creative aspects of producing radio and television programs, including audio/video editing, script writing, production planning, and broadcasting techniques
Training
- Development of Management skills: IESA 2005, Puerto Ordaz, Venezuela.
- Management Training for Supplier Development: focused on management techniques to enhance supplier relationships and improve operational efficiency. IESA, Venezuela 2003
- Managerial Development: I.E.S.A, Venezuela, 2000-2001: Focus on enhancing leadership, strategic planning and organizational management skills.
- Modern Languages: English. Course in advanced English language skills, including grammar, communication, and cultural context. 1994
Timeline
SALES ASSOCIATE AND ACTING MANAGER
SEVEN JEWELRY
12.2022 - 12.2024
SALES REPRESENTATIVE
LIRIA JEWELRY
02.2021 - 12.2022
MANAGER
FAIZ KHAN JEWELLERS & PAWN SHOP
10.2018 - 12.2020
ADMINISTRATIVE MANAGER AND HHRR
TOPCON C.A.
01.1995 - 10.2018
High Technician in Industrial Relations - RR.HH
Technological University Institute 'Antonio Jose de Sucre'
High School Diploma - Sciences
Similar Profiles
Ina Charlene ShuttIna Charlene Shutt
Sales, Cashier, Bank Deposits, & FBI Approvals at The Castle Jewelry (Fine Jewelry, Pawn,& Guns)Sales, Cashier, Bank Deposits, & FBI Approvals at The Castle Jewelry (Fine Jewelry, Pawn,& Guns)
Lashauna JamesLashauna James
Sales Associate at Effy Jewelry (Nava Jewelry)Sales Associate at Effy Jewelry (Nava Jewelry)
PAUL KROFCHIKPAUL KROFCHIK
Assistant General Manager at Jared The Galleria of JewelryAssistant General Manager at Jared The Galleria of Jewelry
Eli LevyEli Levy
Phlebotomist at Northwestern Medical GroupPhlebotomist at Northwestern Medical Group
Elizabeth BarterElizabeth Barter
Undergraduate Research Assistant at LaBonne Lab, Northwestern UniversityUndergraduate Research Assistant at LaBonne Lab, Northwestern University