María Guadalupe Castillo Mc Pherson
Human Resources - Jewelry Sales Associate - Customer Service
Evanston,Illinois
Summary
Experienced Human Resources and Administrative Manager with over 30 years of expertise in team leadership, talent management, and operational oversight in Venezuela. Proven ability to coordinate all aspects of HR, business administration, and organizational operations. Recently transitioned to sales roles in the U.S. and Trinidad and Tobago, showcasing adaptability, excellent customer service, and a strong work ethic. Highly motivated to transfer managerial experience and HR competencies to the U.S. market, with a strong commitment to learning and complying with labor regulations.
Overview
30
30
years of professional experience
2
2
Languages
Work History
SALES ASSOCIATE AND ACTING MANAGER
SEVEN JEWELRY
2022.12 - 2024.12
- Delivered outstanding customer service while managing daily sales operations.
- Opened and closed the store, ensuring cash register balancing and security procedures.
- Collaborated closely with the jewelry workshop to ensure accuracy and quality in repair orders.
- Reviewed and verified repair requests, ensuring customer instructions were correctly followed.
- Provided guidance to customers regarding repair options, timelines, and care recommendations.
- Inspected finished repairs before delivery to guarantee craftsmanship met store standards.
- Acted as liaison between customers and jewelers to ensure clear communication and satisfaction.
SALES REPRESENTATIVE
LIRIA JEWELRY
2021.02 - 2022.12
- Provided personalized service to customers, assisting with the purchase of fine jewelry.
- Handled sales transactions using POS systems and maintained an organized sales floor.
- Supported inventory control, display maintenance, and product restocking.
- Worked closely with the workshop to process jewelry repair requests.
- Verified customer instructions, followed up on work progress, and ensured quality standards were met.
- Offered knowledgeable advice on jewelry care and repair options.
- Maintained store organization and supported inventory control.
MANAGER
FAIZ KHAN JEWELLERS & PAWN SHOP
2018.10 - 2020.12
- Managed pawn transactions, evaluated priced items, and ensured accurate record-keeping.
- Supported both jewelry and pawnshop store operations, ensuring smooth functioning.
- Delivered exceptional customer service, resolving inquiries and ensuring customer satisfaction.
- Managed daily operations, including staff scheduling, inventory management, and customer service.
- Achieved a sales increase through effective staff training, motivation, and performance management.
- Implemented cost-saving measures, significantly reducing advertising expenses.
ADMINISTRATIVE MANAGER AND HHRR
TOPCON C.A.
1995.01 - 2018.10
- For 23 years at the head of the Administrative Management of Topografia y Construccion, C.A., Venezuela, I performed all the functions concerning the planning, organization, control of the human resources HHRR and the economic resources of the Company.
- Among the most important functions developed are:
- Planning, generating and controlling the internal policies necessary for the proper functioning of the Organization. Skilled in aligning human resources strategies with organizational goals to enhance overall performance and support growth.
- Implementing human resources policies and procedures, supervising payroll and managed employee performance evaluations, fostering a productive and compliant work environment.
- Ensuring compliance with all obligations, legal, fiscal and labor aspects.
- Responsible for the processes of recruitment, selection, training and development initiatives, compensation, personnel management and organizational development, ensuring good communication between all levels of the organization.
- Ensuring the efficient management of the relationship with the company's internal staff, establishing and maintaining cordial relations with the different governmental entities and with our customers, users of our services.
Education
High Technician in Industrial Relations - RR.HH
Technological University Institute 'Antonio Jose de Sucre'
01.1992
High School Diploma - Sciences
01.1988
Skills
Productive Manager leading cross-functional team, planning and organizational skills that built during progressive career during more than 20 years
Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations
Developing and administering human resource plans and procedures Focus on attract and retain the best talent Directed a full range of human resource generalist functions including compensations and benefits, payroll functions, employee relations, training and personnel development
Excellent interpersonal problem-solving skills Self-motivated with the ability to excel in a fast-paced environment, communicate effectively at all levels, manage competing priorities
Adapt readily to new challenges
Technological skills such as the management of computers and Office system software required for the efficient development of each of my functions
Proactive person, with a high sense of commitment, excellent communication skills, open to listening, willing to learn new skills and with a clear attitude of service that contributes to the achievement of the common objectives of our organization
Experienced in working with diverse teams, capable of building strong relationships with employees and leadership, with sensitivity to cultural differences and open to approach to feedback
Dedicated to maintaining high ethical standards and protecting sensitive information, ensuring confidentiality and respect for employee privacy
Highly adaptable and committed to learning US employment laws and regulations to ensure compliance and foster a positive, productive workplace, Open to learning and adapting to the unique aspects of the US Legal and business environment Committed to staying updated on HR trend and best practices
Interests
Radio and Television Announcing and Independent Production: Training program focused on voice techniques, radio and television announcing, script writing, audio and video production, and independent media production, Radio and Television Production: Course focused on the technical and creative aspects of producing radio and television programs, including audio/video editing, script writing, production planning, and broadcasting techniques
Training
- Development of Management skills: IESA 2005, Puerto Ordaz, Venezuela.
- Management Training for Supplier Development: focused on management techniques to enhance supplier relationships and improve operational efficiency. IESA, Venezuela 2003
- Managerial Development: I.E.S.A, Venezuela, 2000-2001: Focus on enhancing leadership, strategic planning and organizational management skills.
- Modern Languages: English. Course in advanced English language skills, including grammar, communication, and cultural context. 1994
Timeline
SALES ASSOCIATE AND ACTING MANAGER
SEVEN JEWELRY
2022.12 - 2024.12
SALES REPRESENTATIVE
LIRIA JEWELRY
2021.02 - 2022.12
MANAGER
FAIZ KHAN JEWELLERS & PAWN SHOP
2018.10 - 2020.12
ADMINISTRATIVE MANAGER AND HHRR
TOPCON C.A.
1995.01 - 2018.10
High Technician in Industrial Relations - RR.HH
Technological University Institute 'Antonio Jose de Sucre'