Mara Hunt

• Assembled reports and presentations to share insights and recommendations with leadership.
• Conducted primary and secondary research to better understand employee performance.
• Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
• Led crisis communications and media relations activities in response to challenging situations for frontline employees.

Continued with same processes from previous internship:

• Conducted thorough reviews of operations to devise and deploy improvement strategies.
• Gathered, documented, and modeled staffing data to assess productivity trends for frontline leaders.
• Developed strong communication and organizational skills through working on group projects.
• Proved successful working within tight deadlines and a fast-paced environment.
• Utilized tools such as: Excel; Workforce Management; Verint, Power Point, Webex, Slack

• Conducted thorough reviews of operations to devise and deploy improvement strategies.
• Gathered, documented, and modeled staffing data to assess productivity trends for frontline leaders.
• Developed strong communication and organizational skills through working on group projects.
• Proved successful working within tight deadlines and a fast-paced environment.
• Utilized tools such as: Excel; Workforce Management; Verint, Power Point, Webex, Slack

• Created and implemented impactful strategies to increase company brand awareness and engagement within teams of specialists.
• Drove inter-departmental collaboration with focus on quality service delivery and performance.
• Implemented social media strategies to align with business goals.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to internal and external customers.
• Trained new personnel regarding company operations, policies and services.
• Processed customer service orders promptly to increase customer satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.