Mara Monroy
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director/Manager of Private Home Health Care
Lavine Private Care/Cornerstone Warehousing
08.2018 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices and Residence Care Plan.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations.
- Assisted in recruiting, hiring and training of team members, as well as working shifts.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and concerns.
- Assisted patients with daily living tasks, such as bathing, dressing, and grooming, promoting independence and dignity.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Managed medication administration according to prescribed protocols for timely treatment and symptom management.
- Facilitated positive communication between patients, families, and medical staff to maintain a supportive environment.
- Maintained accurate records of patient care activities, ensuring compliance with legal requirements and continuity of care.
- Provided emotional support to patients through active listening and empathetic engagement during difficult periods in their lives.
- Collaborated effectively with interdisciplinary healthcare teams to coordinate optimal patient care plans.
- Supported family members in understanding the nature of their loved one''s condition through clear explanations of medical terms and procedures.
- Performed light housekeeping duties for patients who were unable to manage these tasks independently due to physical limitations or illness severity.
- Organized transportation arrangements for medical appointments or other necessary outings for homebound patients.
- Maintained infection control standards by following proper hygiene practices regarding handwashing, equipment cleaning, and waste disposal techniques at all times during caregiving activities.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medication as directed by physician.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to family and hospice.
- Provided transportation and appointments management.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed rapport to create safe and trusting environment for care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Developed individual care plans for clients based on specific needs.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Scheduled and coordinated medical appointments.
- Administered medications in accordance with doctor's instructions.
- Assisted with end-of-life care.
- Trained new staff members on best practices for home health care.
- Enhanced patient care by supervising and mentoring a team of home health aides in providing personalized assistance to clients.
- Improved client satisfaction by implementing efficient scheduling systems for home health aide visits.
- Facilitated ongoing professional development for home health aides through training sessions and workshops.
- Monitored the quality of care provided by home health aides through regular evaluations and feedback sessions, leading to continuous improvement in service delivery.
- Managed conflict resolution among caregivers, clients, and family members to ensure harmonious relationships within the caregiving team.
- Optimized resource allocation by closely tracking inventory levels of medical supplies and equipment needed for client care.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information during daily operations.
- Contributed to organizational growth by participating in recruitment efforts for new home health aides, including interviews and reference checks.
- Enhanced continuity of care by establishing open lines of communication between shifts, resulting in seamless handoff processes among caregivers.
- Upheld high standards of cleanliness and infection control within client homes, conducting periodic inspections and providing guidance on best practices to caregivers.
Office Administrative Assistant
M&C Rental Leasing Co., LLC
08.2020 - Current
- Streamlined office processes by implementing efficient filing and organizational systems.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed department budgets and generated financial reports for management review.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Licensed Addiction Counselor
Road To Recovery, LLC
01.2019 - 06.2021
- Increased client recovery rates by implementing evidence-based counseling techniques and treatment plans.
- Collaborated with multidisciplinary teams for comprehensive client care and improved outcomes.
- Developed individualized treatment plans to address specific needs and goals of clients in recovery.
- Provided crisis intervention services, supporting clients during critical moments in their addiction journey.
- Conducted group therapy sessions for effective peer support and shared learning experiences.
- Evaluated client progress regularly, adjusting treatment plans as needed to maximize success in recovery efforts.
- Educated clients on coping strategies and relapse prevention techniques, empowering them to maintain long-term sobriety.
- Referred clients to appropriate resources within the community, enhancing their support network during the recovery process.
- Promoted a safe and supportive environment within group therapy sessions, fostering open communication among participants.
- Implemented motivational interviewing techniques when working with resistant clients, encouraging positive change in behavior patterns.
- Assisted clients with developing essential life skills for successful reintegration into society after treatment completion.
- Served as an advocate for clients within the legal system if needed, ensuring they receive fair representation while navigating court proceedings related to their addiction issues.
- Continually expanded professional knowledge through attending trainings, seminars, and conferences on addiction-related topics.
- Coordinated with other service providers like social workers or probation officers for holistic client care.
- Developed patient care plans and documented progress toward goals.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Facilitated group and individual therapy in outpatient setting.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
CNA/CMA
Eagle Estates
10.2014 - 09.2016
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Supported needs of 20+ residents under long-term care.
- Followed directions of licensed nurses to administer medications and treatments.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
Bachelor of Arts - Human Services/Addiction Counseling
Washburn University of Topeka
Topeka, KS12.2019
Associate of Science - Licensed Practical Nursing (LPN)
Tri County Technology Center
Bartlesville, OK12.2013
Skills
- Quality Improvement
- Clinical expertise
- Care Coordination
- Interdisciplinary Collaboration
- Staff Development
- Decision-Making
- Employee Work Scheduling
- Employee Supervision
- Critical Thinking
- Employee Recruitment and Hiring
- Process Implementation
- Employee Training Program
- Employee Performance Evaluations
- Care Delivery
- Effective Communication
- Time Management
- Multitasking Abilities
- Inventory and restocking
- Goal Setting
- Staff Scheduling
- Problem-solving abilities
- Interpersonal Skills
- Records Management
- Professionalism
- Patient Safety
- Organizational Skills
- HIPAA Guidelines
- Continuous Improvement
- Active Listening
- Reliability
- Attention to Detail
- Self Motivation
- Staff Management
- Training and mentoring
- Payroll
- Customer Engagement
- Telephone reception
- Calendar Management
- Reception Management
- Meeting planning
- Verbal Communication
- Schedule and calendar management
- Scheduling appointments
- Leadership and supervision
- Expense Tracking
- Supply Inventory
- Office Supply Management
- File Management
- Word Processing
- File Organization
- Spreadsheet Management
- Confidentiality handling
- Mail handling
- Bookkeeping
- Appointment Scheduling
- Invoice Processing
- Professional and mature
- Customer Relations
- Team Bonding
- Mail Management
- Microsoft Word
- Medical Terminology
- Dedicated Team Player
Certification
- Licensed Addictions Counselor - Active- LAC01749
- Certified Nurses Aide & Certified Med Aide, - Active- License # 137444
- Adult Care Home Operators License - Active - License # 1427
Timeline
Office Administrative Assistant
M&C Rental Leasing Co., LLC
08.2020 - Current
Licensed Addiction Counselor
Road To Recovery, LLC
01.2019 - 06.2021
Director/Manager of Private Home Health Care
Lavine Private Care/Cornerstone Warehousing
08.2018 - Current
CNA/CMA
Eagle Estates
10.2014 - 09.2016
Bachelor of Arts - Human Services/Addiction Counseling
Washburn University of Topeka
Associate of Science - Licensed Practical Nursing (LPN)
Tri County Technology Center
- Licensed Addictions Counselor - Active- LAC01749
- Certified Nurses Aide & Certified Med Aide, - Active- License # 137444
- Adult Care Home Operators License - Active - License # 1427
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