MARÍA ORDÓÑEZ
American Vision Partners
Peoria,AZ
1
Language
1
Certification
5
years of professional experience
Diligent individual with background in providing compassionate care to individuals. Known for fostering supportive environment and assisting with daily living activities to enhance client well-being. Demonstrated ability to manage medication schedules and maintain open communication with medical professionals and families.
Scheduling professional equipped with extensive experience in managing calendars, coordinating appointments, and ensuring seamless operations. Known for reliability and adaptability in dynamic environments. Proven ability to collaborate with teams and maintain meticulous attention to detail.
Work History
Scheduling Specialist
6 Months- Coordinate and schedule appointments for multiple ophthalmologists, retina specialists, glaucoma specialists, and other eye care providers across multiple locations.
- Processed and coordinated incoming referrals, verified required documentation, and ensured timely patient scheduling to enhance patient flow.
- Handled high-volume inbound and outbound calls, delivering professional and compassionate customer service to support patient satisfaction.
- Collaborate with clinical staff, referral coordinators, and providers to ensure seamless patient care and efficient workflow.
- Maintain accurate patient records, update scheduling systems, and ensure HIPAA compliance.
- Collaborated with clinical staff, referral coordinators, and providers to ensure seamless patient care and optimize workflow efficiency.
Caregiver
11 Months- Provided essential daily living assistance to elderly clients, including bathing, dressing, grooming, and mobility support, ensuring client dignity and comfort.
- Managed and prepared nutritious meals tailored to dietary restrictions and preferences.
- Administered medications, tracked vital signs, and coordinated medical needs, ensuring timely scheduling and safe transportation to doctor's appointments.
- Offered reliable transportation for errands, social activities, and personal appointments, promoting client independence and community engagement.
- Cultivated a relationship of companionship and emotional support, engaging clients in meaningful conversations, recreational activities, and promoting mental well-being.
- Cultivated companionship and emotional support, engaging clients in meaningful conversations and recreational activities that promoted mental well-being.
- Maintained daily records of client care and behavior, effectively communicating changes in health status to family members and healthcare professionals for informed decision-making.
Case Manager
2 Years- Managed complex caseload of immigrant children in shelter, ensuring well-being and facilitating successful transitions to appropriate sponsors.
- Conducted thorough needs assessments for each client, utilizing a compassionate and trauma-informed approach to understand their medical, social, and emotional circumstances.
- Developed and implemented personalized care plans that addressed immediate client needs while facilitating the eventual reunification or placement with suitable sponsors.
- Spearheaded the process of preparing critical documentation to identify and vet sponsors, requiring meticulous attention to detail and adherence to strict federal guidelines.
- Provided comprehensive medical and social care coordination, ensuring clients received necessary appointments, treatments, and emotional support services.
- Demonstrated exceptional time management and organizational skills to handle concurrent case files, clerical work, and pressing client needs under high-stress conditions.
- Cultivated strong relationships with stakeholders, including legal counsel, social workers, and government agencies, to expedite case resolutions and enhance client safety.
Remote Scheduling Specialist
1 Year 8 Months- Coordinated complex scheduling calendar for busy medical center, optimizing client flow and resource allocation.
- Acted as the primary client-facing representative, handling high-volume communication via phone and email while delivering exceptional organizational service.
- Tracked and confirmed appointments, managed cancellations, and resolved scheduling conflicts efficiently.
- Maintained accurate client records and managed confidential information, ensuring compliance with medical privacy standards.
Education
GED
Medical Assistant Certification
Skills
Bilingual Fluency: Fluent in both verbal and written Spanish.
Client & Patient Care: Daily living assistance
medical needs management
compassionate support
and companionship.
Case Management: Needs assessment
care plan development
sponsor preparation
and complex clerical documentation.
Professional telephone demeanor
Meeting scheduling
Calendar management
Effective multitasking
Certification
- Medical Assistance Certificate
- CPR and First Aid Certification
- Fingerprint Clearance Card
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Specialist
American Vision Partners
02.2026 - CurrentRead More
Caregiver
PHOENICIAN HOMECARE
03.2025 - 02.2026Read More
Case Manager
SOUTHWEST KEYS PROGRAMS
02.2023 - 02.2025Read More
Remote Scheduling Specialist
BARNETT TULANEY AND PERKINS
05.2021 - 01.2023Read More
UEI College
Medical Assistant Certification
Read More
Brookshire International Academy
GED
Read More