Mara Ortiz
Saint Louis,MI
Summary
Offering solid foundation in customer service and technical support, eager to learn and develop in remote work environment. Delivers quick grasp of new software and tools, coupled with adeptness in resolving customer inquiries effectively. Ready to use and develop critical thinking and communication skills in any role. Looking to take the skills learned in previous roles and transition into a remote environment and eager to take on a challenge.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Waitress
Masonic Pathways
Alma, MI
07.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Trained and mentored new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to streamline communication and enhance service quality.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Assisted in inventory management, tracking stock levels and ordering supplies as needed.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Drive Thru Cashier
KFC / Taco Bell
Ithaca, MI
06.2017 - 03.2023
- Opened and closed restaurant
- Greeted every guests
- Resolved customer complaints
- Operated cash register[s]
- Handled refunds
- Stocked merchandise
- Assisted customers as needed
- Counted out cash drawers
Registered Behavior Technician
North Shore Health Services
Ithaca, MI
08.2021 - 12.2021
- Met clients' goals for acquiring new behavioral skills and reducing negative behaviors according to established protocols.
- Delivered direct care to clients one-on-one and in group settings using ABA principles.
- Facilitated collaboration by keeping parents and caregivers updated on client progress.
- Protected clients with use of safe and appropriate handling procedures.
- Compiled, documented, and summarized data on observable client behaviors.
- Maintained clean, safe, and organized therapy environment.
- Cared for patients with mental illnesses, developmental disabilities and emotional disturbance.
- Protected staff and patients by reporting unusual behaviors or ailments to staff.
Patient Care Technician
MidMichigan Health
Alma, MI
01.2021 - 08.2021
- Kept healthcare team informed with regular updates to patient charts covering vitals, treatments, and responses.
- Worked alongside registered nursing staff and followed care plans.
- Kept rooms clean and ready to meet individual needs.
- Assisted patients with bathing and feeding for personal health and wellbeing.
- Prepared for patient admissions by cleaning rooms and setting up ordered equipment for each patient's needs.
- Supported smooth patient flow and unit operations with regular supply restocking.
- Minimized risks to staff and patients with proper handling of biohazards and chemicals.
- Maintained clean, well-stocked patient rooms with regular attention to trash, linens and bathrooms.
- Helped patients with daily living and mobility needs, including getting out of bed, bathing and dressing.
- Protected patients and staff from infection with proper disinfection and sterilization procedures.
- Collected and monitored vitals under supervision of medical and nursing staff.
Certified Nursing Assistant
Schnepp Senior Care and Rehab Center
Saint Louis, MI
02.2018 - 04.2020
- Transferred patients between beds, wheelchairs, and other locations.
- Monitored patient conditions and reported problems to nursing staff.
- Recorded patient heart rate, pulse, and blood pressure.
- Improved patient quality of life by assisting with activities of daily living (ADL).
- Worked alongside registered nursing staff and followed care plans.
- Kept rooms clean and ready to meet individual needs.
- Offered support, companionship, and stimulation through conversation and recreation.
- Enhanced patient physical recovery with emotional and social support.
- Helped patients with limited mental and physical capacity handle daily living tasks.
- Kept patients comfortable with clean linens and well-stocked rooms.
- Helped patients move safely with skilled mobility support.
- Resolved patient issues by quickly responding to calls and emergency issues.
Hostess
Buffalo Wild Wings
Lansing, MI
06.2015 - 04.2017
- Answered telephone inquiries
- Scheduled reservations
- Directed guests to their table
- Accommodated and managed large parties
- Took and packed to-go orders
- Managed customer requests
- Helped bus tables
Stocker/Cashier
Meijer
Alma, MI
06.2014 - 08.2015
- Stocks shelves in a neat manner and rotating items in order of shelf life.
- Help out with filling in as a cashier when needed.
- Floating to other departments to offer help when tasks are completed in the area I was assigned.
- Greet and ask if any help was needed to every customer that I ran into.
Education
undefined
University of Phoenix
Phoenix, AZ05.2024
Health Administration
Alma Senior High School
Alma, MI06.2014
Skills
- Behavioral support
- Vitals monitoring
- Skill building
- Intake documentation
- Medication administration
- Time management
- Multitasking
- Written communication
- Applied behavior analysis
- Experience with children
- Behavioral health
- Autism experience
- Administrative experience
- Medical office experience
- Microsoft Office
- Behavioral Therapy
- Math
- Special Education
- Social Work
- Individual / Group Counseling
- Senior Care
- Crisis Intervention
- Patient Care
- Customer service
- Strong multitasking
- Team collaboration
- Decision-making
- Hospitality service expertise
- Complex Problem-solving
- Relationship management
Certification
- RBT Certification
- CPR Certification
- First Aid Certification
- CNA
- AED Certification
- State Tested Nursing Assistant
- BLS Certification
Certified Medical Assistant
- Assessments
- Nursing assistant skills — Expert
- January 2021
- Providing nursing aid to patients using knowledge of relevant equipment and procedures
- Full results: Expert
- Search engine optimization — Familiar
- November 2021
- Interpreting online website performance metrics and understanding search engine optimization tactics
- Full results: Familiar
- Social media — Familiar
- Knowledge of popular social media platforms, features, and functions
- Early childhood development — Proficient
- January 2022
- Knowledge of the development of children ages 0-3 and of ways to foster that development
- Full results: Proficient
- Administrative assistant/receptionist — Familiar
- Using basic scheduling and organizational skills in an office setting
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Waitress
Masonic Pathways
07.2023 - Current
Registered Behavior Technician
North Shore Health Services
08.2021 - 12.2021
Patient Care Technician
MidMichigan Health
01.2021 - 08.2021
Certified Nursing Assistant
Schnepp Senior Care and Rehab Center
02.2018 - 04.2020
Drive Thru Cashier
KFC / Taco Bell
06.2017 - 03.2023
Hostess
Buffalo Wild Wings
06.2015 - 04.2017
Stocker/Cashier
Meijer
06.2014 - 08.2015
undefined
University of Phoenix
Health Administration
Alma Senior High School