MARÍA PEÑA
Miami,FL
Summary
Dynamic Assistant Operations Analyst with a proven track record, expertly managing order entry and ensuring data integrity. Bilingual in English and Spanish, I leverage strong organizational skills and advanced computer literacy to enhance workflow efficiency and client satisfaction, consistently delivering high-quality results in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Operations Analyst
MIAMI MIXED MEDIA
Miami, FL
01.2025 - Current
- Process and input customer orders accurately into the system, ensuring all details align with client specifications.
- Verify order information, pricing, and delivery timelines to maintain smooth workflow operations.
- Coordinate with production teams to ensure timely fulfillment and quality control of print jobs.
- Maintain records of orders, invoices, and customer interactions for tracking and reporting purposes.
- Communicate with clients to confirm order details, resolve inquiries, and provide status updates.
- Assist in inventory management by tracking materials and supplies needed for order fulfillment.
Ice Rink Attendant
JULIA AND HENRYS
Miami, FL
10.2024 - 12.2024
- Resolved customer complaints in a professional manner while maintaining company policies.
- Trained new employees on safety protocols, operations, and customer service procedures.
- Maintained accurate records of daily attendance, sales figures, inventory levels.
- Assisted patrons with skate rentals, lacing skates, and other needs.
- Responded promptly to emergency situations involving medical attention or property damage.
- Monitored activities taking place on the ice rink to prevent accidents or injuries.
- Processed transactions accurately using cash register and credit card machines.
Data Entry Specialist / Customer Service
GRAPHXSOURCE
, US
04.2022 - 06.2024
- Worked as a data entry specialist for three US-based companies: Taylormade, Embroidery Factory, and MySmartShirt, accurately managing large volumes of data for custom apparel and promotional products
- Ensured data integrity and accuracy of customer orders by meticulously entering information into the company's database
- Collaborated with production and sales teams to maintain smooth operations and meet tight deadlines
- Developed strong organizational skills and attention to detail while efficiently managing multiple tasks and consistently delivering high-quality results
- Created vector redraws, product mockups, and digital proofs to support the design and approval process for custom orders
Medical Customer Service
PRIME SOURCE
, US
01.2022 - 04.2022
- Provided customer service to Medicare beneficiaries, assisting with inquiries, resolving issues, and ensuring a positive experience
- Effectively communicated complex information about Medicare plans and benefits, guiding clients to make informed decisions
- Demonstrated empathy, patience, and professionalism while managing a high volume of calls
- Consistently met performance metrics and maintained high levels of customer satisfaction
Education
Bachelor's - Psychology
Technological University Center (CEUTEC)
01.2023
Bachelor of Science - Technology
Shalom Bilingual Academy
01.2021
Skills
- Bilingual: English and Spanish
- Adobe Illustrator
- Photography and editing skills
- Excellent problem-solving abilities
- Order entry experience
- Strong communication skills
- Proficient in Printavo software
- Photoshop
- Strong organizational skills
- Advanced computer literacy
- Leadership and collaboration
- Conflict resolution
- Spreadsheet management expertise
- Data analysis
Certification
- Adobe Illustrator Certification, GraphXSource Academy, 2022
- Photography 101, Infinity Center, 2024
- Adobe Photoshop Certification, GraphXSource Academy, 2023
Timeline
Assistant Operations Analyst
MIAMI MIXED MEDIA
01.2025 - Current
Ice Rink Attendant
JULIA AND HENRYS
10.2024 - 12.2024
Data Entry Specialist / Customer Service
GRAPHXSOURCE
04.2022 - 06.2024
Medical Customer Service
PRIME SOURCE
01.2022 - 04.2022
Bachelor's - Psychology
Technological University Center (CEUTEC)
Bachelor of Science - Technology
Shalom Bilingual Academy
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