Mara Sansolo
Columbia,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance customer and employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Manager, Product Marketing & Content
HighLevel
08.2023 - Current
- Managed international team of Content Specialists, producing content daily for Facebook, Instagram, YouTube, and internal channels.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Worked with content creators to establish theme and tone for content.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
Manager, Training & Knowledge
HighLevel
12.2022 - 08.2023
- Managed international team that created 100+ pieces of content monthly.
- "How Do I?" support ticket deflection of over 90% monthly.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Developed departmental systems and procedures to better align workflow processes.
Manager, Training
DIGARC (Modern Campus)
04.2020 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Developed training and certification program that led to 98.6% support ticket deflection in 2021.
- Implemented Learning Management System for client and employee onboarding.
- Built and increased used of guided tutorials 29%
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Client Education Specialist/Implementation Consultant
DIGARC (Modern Campus)
07.2018 - 04.2020
- Implemented 20+ clients as Implementation Consultant, while continuing all duties of Client Education Specialist role.
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Developed lesson plans, instructional materials and written practice tests for Acalog, Curriculog, and SECTION training courses.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer projects.
- Configured implementation parameters based on customer requests and personal inspection of clients' limitations.
Client Education Specialist
DIGARC (Modern Campus)
08.2015 - 07.2018
- Trained over 100 Higher Education clients on Acalog, Curriculog, and SECTION during implementations.
- Authored, updated, and implemented training procedures.
- Led cross-functional training for external and internal clients and created all training materials and exams.
- Presented sessions regarding Acalog and Curriculog to groups of 200+ people at annual DigarcU Conference.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
Reference Librarian
Pasco-Hernando State College
09.2013 - 03.2015
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Managed collections of print and electronic data for public and private access via reference and borrowing.
- Classified and coded different types of materials according to library policies and organizational standards.
- Supervised team of 2 Library Assistants.
Education
Post-Graduate Certificate - E-Learning
Northcentral University
Remote10.2019
Master of Science - Instructional Design
Saint Leo University
Remote05.2017
Master of Arts - Library & Information Science
University of South Florida
Tampa, FL05.2012
Bachelor of Arts - Women's Studies
University of South Florida
Tampa, FL05.2010
Associate of Arts - Library Science
Polk State College
Lakeland, FL05.2008
Skills
- Staff Management
- Department Development
- KPI Tracking
- LMS Administration
- Course Design
- SaaS
- Manual Writing
- Developing Training Programs
- Information Management
- Train the Trainer
- Corporate Communications
- Strategic planning
Timeline
Manager, Product Marketing & Content
HighLevel
08.2023 - Current
Manager, Training & Knowledge
HighLevel
12.2022 - 08.2023
Manager, Training
DIGARC (Modern Campus)
04.2020 - 12.2022
Client Education Specialist/Implementation Consultant
DIGARC (Modern Campus)
07.2018 - 04.2020
Client Education Specialist
DIGARC (Modern Campus)
08.2015 - 07.2018
Reference Librarian
Pasco-Hernando State College
09.2013 - 03.2015
Post-Graduate Certificate - E-Learning
Northcentral University
Master of Science - Instructional Design
Saint Leo University
Master of Arts - Library & Information Science
University of South Florida
Bachelor of Arts - Women's Studies
University of South Florida
Associate of Arts - Library Science
Polk State College
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