Mara Slette
Fort Worth,TX
Summary
Customer-Focused Professional experienced in developing long-term client relationships and resolving complex issues. Enhanced team performance and drove results through effective training programs and strategic planning. Committed to understanding products and services to deliver exceptional customer service while fostering collaborative environments.
Overview
6
6
years of professional experience
Work History
Certified Training Lead
Swig
Arlington, Tx
06.2025 - 06.2026
- Developed and implemented training programs to enhance employee skills and performance.
- Facilitated workshops and training sessions to ensure effective knowledge transfer among team members.
- Evaluated training effectiveness through feedback and assessments, refining content.
- Collaborated with management to identify training needs aligned with organizational goals.
- Established a culture of continuous learning by promoting self-directed education opportunities for employees at all levels of the organization.
- Collaborated with management to identify specific employee development needs and tailor training materials accordingly.
- Streamlined onboarding process for new hires, reducing time to proficiency and increasing employee satisfaction.
Head Cashier
Lowe’s
Lewisville, Tx
05.2022 - 07.2024
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Managed cash register systems, resolving discrepancies and enhancing operational workflows.
- Trained and mentored new cashiers on procedures and customer service standards.
- Collaborated with management to implement promotional strategies, boosting customer engagement.
- Monitored inventory levels at checkout areas, coordinating restocks to maintain product availability.
- Ensured compliance with company policies, enhancing security measures during cash handling procedures.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Delivery Driver
Smart Motion Logistics
Frisco, Texas
01.2022 - 05.2022
- Drove a company truck for pick-ups and deliveries in the local and intra-state areas.
- Communicated with customers via phone and in person to address inquiries and ensure satisfaction.
- Completed pre-trip and post-trip safety inspections, recording and reporting any defects or malfunctions.
- Any suspected mechanical issues were reported as soon as possible.
- Operated company truck for timely pick-ups and deliveries across local and intra-state regions.
- Completed and submitted all required logs and paperwork daily.
- Maintained cleanliness and orderliness of work area throughout my shift.
- Verified accuracy of over 170 daily deliveries against shipping instructions to ensure correct and timely deliveries.
Assistant Store Manager
CVS
Lewisville, TX
07.2021 - 01.2022
- Oversaw store operations in absence of general manager.
- Provided recommendations to improve team performance.
- Advised team members on best practices for customer interactions.
- Managed onboarding for new employees, including training, mentoring, and completing new hire paperwork.
- Instructed the team on how to use effective upselling and cross-selling strategies.
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork.
- Inspired and motivated employees to achieve high levels of performance.
- Managed customer service operations, addressing complaints, overseeing stock management, and responding to customer inquiries.
- Weekly staff meetings were held to motivate employees, address concerns and questions, plan improvements, and assess progress toward objectives.
- Switched out merchandise and displays to highlight new products and special offers.
- Advised
- Recommendation
Customer Service Associate
RaceTrac
Lewisville, TX
01.2021 - 07.2021
- Processed sales and return transactions in a timely and accurate manner to ensure customer satisfaction.
- Operated cash register efficiently to process transactions., including how to process sales discounts and refunds.
- Energized and inspired to perform sales floor activities such as merchandising and selling.
- Used excellent communication to connect with customers, assess needs, and present solutions.
- Dealt with customer requests and concerns creatively.
- Handled the issuance of receipts and processed refunds, credits, and exchanges.
- Addressed customer requests with innovative solutions to enhance satisfaction..
- Connected with customers through effective communication to assess needs and deliver appropriate solutions.
- Delivered excellent customer service by responding to customer inquiries and resolving issues.
Customer Service Associate
Lowe's Home Improvement
Carrollton, TX
01.2020 - 07.2020
- Engaged customers by greeting them, answering questions about products or services, and asking probing questions to determine their needs on the phone.
- Assisted and greeted customers on the sales floor, restocked merchandise on shelves, straightened merchandise at store closing, and took inventory.
- Recommended products based on customer needs, explaining features and benefits to enhance their shopping experience.
- Ensured customer satisfaction by addressing concerns promptly. by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- Assisted customers by verifying prices and applying discounts accurately. and made adjustments for discounts or special offers.
- Resolved customer issues regarding products or services, fostering positive relationships and encouraging repeat business.
- Aided sales associates by providing knowledgeable assistance with a variety of issues.
- Kept the sales floor clean by straightening and facing merchandise.
- Was energised and inspired to perform sales floor activities such as merchandising and selling.
- Arrived early to work, checked for low inventory, learned about sales or special offers, and became aware of store issues.
Education
GED -
GED Learning
Arlington, Tx07.2026
Skills
- Customer focus
- Recordkeeping expertise
- Training evaluation
- Program facilitation
- Workshop delivery
- Payment processing
- Cash handling accuracy
- Feedback assessment
- Problem solving
- Employee engagement
- Multitasking
- Creative problem solving
- Customer-oriented
- Cheerful and energetic
- Effective team player
- Dedicated team player
- GPS and route planning
- Vehicle inspections
- Positive demeanor
- Equipment monitoring
- Learning material design
- Collaborative skills
- Training development
- Coaching
- New hire integration
Timeline
Certified Training Lead
Swig
06.2025 - 06.2026
Head Cashier
Lowe’s
05.2022 - 07.2024
Delivery Driver
Smart Motion Logistics
01.2022 - 05.2022
Assistant Store Manager
CVS
07.2021 - 01.2022
Customer Service Associate
RaceTrac
01.2021 - 07.2021
Customer Service Associate
Lowe's Home Improvement
01.2020 - 07.2020
GED -
GED Learning