Mara Sparks
Candler,USA
Summary
Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
1
1
Certification
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Order Intake Specialist II
Rx Redefined
Asheville, USA
08.2024 - 07.2026
- Handled high volume of daily responsibilities, ensuring patient-centered care.
- Communicate and work within various EHR/EMR systems
- Contacted insurance companies to verify patient benefits and coverage details. and verify benefits/coverage based on ICD-10 codes
- Submit Prior Auths for DME supplies
- Collaborated with office staff to resolve patient concerns and issues.
- Conducted thorough documentation reviews to maintain compliance standards.
- Handled patient prescriptions and referred patients to necessary services.
- Work within a pod to resolve customer/patient issues
Customer Care Associate
MAHEC
Candler, USA
06.2022 - 08.2024
- Retrieve necessary forms from patients for administrative purposes
- Obtain patient insurance details for billing verification
- Checked in/out patients to ensure accurate appointment scheduling and minimize wait times
- Collect co-pays
- Managed incoming calls and routed them to the correct personnel
- Monitored inbox and contacted patients regarding their inquiries
- Communicate through EHR
- Collected patient insurance information to verify coverage and facilitate billing processes
- Fax paperwork
- Followed up on pre-collection accounts to ensure timely payment and maintain account accuracy
- Enter relevant patient data into EHR system to maintain updated records
Assistant Store Manager
Shoe Carnival Inc.
Asheville, USA
06.2021 - 01.2022
- Ensured adherence to customer service standards
- Ensured security measures were effective in protecting store assets
- Supported customers in fulfilling their needs
- Loss prevention
- Promoted a safe and productive work environment for all employees
- Assisted customers in meeting their needs and resolving issues
- Maintained a positive work environment for associates
Store Lead
Shoe Carnival
Asheville, USA
07.2019 - 06.2021
- Delivered quality customer service to enhance customer satisfaction and loyalty
- Managed cash handling processes to ensure accuracy and security in financial transactions
- Managed cash handling to ensure accurate payments
- Managed phone inquiries to provide information and support
- Streamlined back office processes to enhance operational efficiency
- Embraced changes in the workplace to maintain productivity
- Executed till counts to maintain cash drawer accuracy and reconcile discrepancies
- Logged deliveries by scanning items upon arrival
Education
High school diploma -
Pennfoster High School
Scranton, PA 01.2019 - 09.2019
High school diploma -
Enka High School
Candler, NCSkills
- Insurance Verification
- Medical terminology
- Authorization submission
- Billing processes
- Medical Scheduling
- EMR Systems
- Healthcare administration
- Compliance documentation
- Data entry
- Client intake
- Care plans
- Customer service
- Phone communication
- Microsoft Office
- Microsoft Word
- Coordination
- Organizational skills
- Time management
- Detail orientation
- Multitasking abilities
- Critical thinking
- Training and mentoring
- Administrative support
- Computer skills
- HIPAA
- English
- Responsible
- Client intake
- Critical thinking
- Eligibility assessment
Certification
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
Additional Information
Authorized to work in the US for any employer
Timeline
Order Intake Specialist II
Rx Redefined
08.2024 - 07.2026
Customer Care Associate
MAHEC
06.2022 - 08.2024
Assistant Store Manager
Shoe Carnival Inc.
06.2021 - 01.2022
Store Lead
Shoe Carnival
07.2019 - 06.2021
High school diploma -
Pennfoster High School
01.2019 - 09.2019
High school diploma -
Enka High School