Compassionate BH Adult Case Manager with extensive experience supporting adults with mental health needs through care coordination, client advocacy, treatment planning, and community-based behavioral health services. Skilled in psychosocial assessment, safety planning, crisis support, documentation, group facilitation, and collaboration with interdisciplinary providers. Dedicated to helping clients access resources, improve stability, and progress toward individualized treatment, recovery, and wellness goals.
Overview
1
1
Certification
22
22
years of professional experience
Work History
BH Adult Case Manager
MaineHealth Behavioral Health
Springvale, ME
12.2015 - Current
Provide adult case management services by coordinating behavioral health, medical, housing, and community supports to help clients meet treatment and recovery goals.
Complete client assessments and develop, monitor, and update individualized treatment and care plans based on changing needs and priorities.
Advocate for clients by identifying barriers to care, connecting them with appropriate services, and supporting follow-through with referrals and appointments.
Maintain accurate clinical documentation, including psychosocial assessments, treatment plans, safety plans, intake materials, and progress-related records.
Facilitate therapeutic and skill-building groups focused on wellness, interpersonal effectiveness, coping strategies, and community functioning.
Residential Counselor / Lead CRMA
Volunteers of America
Biddeford, ME
08.2014 - 01.2017
Provided daily living support for residents with severe mental illness, including transportation, appointment coordination, and community integration.
Supported residents through coping-skills coaching, communication development, and supportive counseling.
Collaborated with medical providers and accompanied residents to appointments as needed.
Residential Technician
Alfred County Shelters Program
Lyman, ME
12.2013 - 06.2014
Managed medication room operations and administered medications as a CRMA.
Completed charting, filing, and new client chart preparation with accuracy and attention to detail.
Supported client intake, room preparation, inspections, front desk communication, and transportation to appointments and meetings.
Administrative Assistant / Senior Patient Monitor
Merrimack River Medical Services
Somersworth, NH
06.2004 - 01.2013
Supported front office operations for a methadone treatment program, including patient monitoring, billing, scheduling, intake screenings, and insurance eligibility verification.
Coordinated communication among counselors, medical staff, vendors, and clients while supporting team meetings and daily operations.
Assisted with hiring support, employee reviews, supply coordination, urine testing procedures, and general administrative management.
Managed chart room functions, including chart creation, filing, organization, and discharge documentation.
Served in additional responsibilities including Safety Supervisor and Notary Public.
Education
Master of Science - Clinical Mental Health Counseling
University of Southern Maine
Portland, ME
05-2016
Bachelor’s Degree - Psychology
Argosy University
Georgia
05-2012
Associate Degree - Medical Assistant
McIntosh College
Dover, NH
12-2004
Associate Degree - Paralegal Studies
McIntosh Colleg
Dover, NH
05-1987
Skills
Adult case management, behavioral health services, client advocacy, care coordination, treatment planning, psychosocial assessments, safety planning, intake documentation, clinical documentation, community resource linkage, group facilitation, crisis support, interdisciplinary collaboration, active listening, communication, problem-solving, organization, time management, medication administration, charting, substance use support, trauma resiliency, leadership, computer proficiency, legal research, legal writing, paralegal studies knowledge, document preparation, records management, and administrative support
Professional boundaries
Client advocacy
Assessment skills
Ethical practice
Teamwork and collaboration
Problem-solving
Attention to detail
Multitasking
Critical thinking
Organizational skills
Medical terminology
Motivational interviewing
Time management abilities
Psychosocial assessment
Visiting patient homes
Legal compliance
Community outreach
Group therapy
Electronic medical record software
Accomplishments
Facilitated Social Connections group and Leisure Activity time group for 10 years
Served on Severe Mental Illness (SMI) team from start up July 2024
Simultaneously served as Residential Group Home Case Manager 2019-2022
Director Motorcycle Rights Organization - 10 years