María Del C. Gracia Rosado
3155 Hampstead Dr, Jacksonville,FL
Summary
Dedicated animal care professional with bilingual communication skills. Experienced in client management and meticulous record-keeping, ensuring high-quality care and service for pets and their owners.
Overview
5
5
years of professional experience
Work History
ANIMAL CARE AND CLIENT MANAGEMENT PROFESSIONAL
Rover Inc
Atlanta, Georgia
01.2025 - Current
- Provide appropriate physical activities according to the pet’s breed, size and age.
- Deliver attentive and empathetic care to clients, understanding their needs and preferences for pet care.
- Organize and coordinate visits and care activities, ensuring punctuality and availability for clients.
- Maintain detailed records of care and services provided to each pet, including recommendations and changes in behavior or health.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
FEMA FUNDS REIMBURSEMENT SPECIALIST
PUERTO RICO DEPARTMENT OF HEALTH
San Juan , Puerto Rico
01.2023 - 12.2024
- Managed physical and digital files of infrastructure projects funded by FEMA.
- Reviewed and reconciled invoices for services rendered under granted funds.
- Evaluated project compliance according to the Code of Federal Regulations (CFR).
- Created purchase/service requisitions based on Project Worksheets (PW) using PeopleSoft 8.4® accounting software.
- Communicated with providers regarding claim status and required information.
- Assisted in resolving discrepancies related to billing and reimbursement issues.
- Generated periodic accounting and financial reports for import into Disaster Recovery Solutions (DRS) and Grants Portal platforms.
ADMINISTRATIVE CONSULTANT
PUERTO RICO DEPARTMENT OF HEALTH
San Juan, Puerto Rico
02.2022 - 01.2023
- Managed physical and digital project files related to accounting, personnel, equipment, and service procurement.
- Provided administrative support to the Project Evaluation Committee.
- Reviewed and reconciled invoices for services rendered under granted funds.
- Generated periodic accounting and financial reports for Disaster Recovery Solutions (DRS) and Grants Portal platforms.
- Evaluated compliance with project requirements for administrative and operational staff.
- Created relevant requisitions based on project needs using PeopleSoft 8.4®.
- Managed scheduling and logistics for departmental meetings and events.
- Assisted in preparing reports and presentations for stakeholders.
- Managed client databases and contact information with accuracy.
Veterinary Technologist
Central Veterinary Clinic
San Juan , Puerto Rico
03.2020 - 11.2022
- Assisted veterinarians with patient examinations and medical procedures.
- Prepared and administered medications and vaccinations to animals.
- Monitored animal vital signs during surgeries and recovery processes.
- Educated pet owners on proper care and nutrition for their animals.
- Maintained cleanliness and organization of examination rooms and equipment.
- Conducted laboratory tests, including blood work and urinalysis, for diagnostics.
- Assisted in the management of veterinary software for patient records and scheduling.
- Provided pre-operative and post-operative care for animal patients.
- Dispensed medications to clients as needed according to veterinary prescriptions.
Education
Bachelor of Science - Enviromental Sciences
INTERAMERICAN UNIVERSITY OF PUERTO RICO
Bayamón Campus, Puerto Rico01-2025
Associate of Science - Veterinary Technology
UNIVERSITY OF PUERTO RICO
Arecibo Campus, Puerto Rico06-2012
High School Diploma -
Emilio R. Delgado Community High School
Corozal, Puerto Rico06-2010
Skills
- Bilingual (Spanish and English)
- Courses in Microsoft Office Ⓡ
- Ability to work under pressure
- Excellent interpersonal skills
- Responsibility and punctuality
- Client management
Timeline
ANIMAL CARE AND CLIENT MANAGEMENT PROFESSIONAL
Rover Inc
01.2025 - Current
FEMA FUNDS REIMBURSEMENT SPECIALIST
PUERTO RICO DEPARTMENT OF HEALTH
01.2023 - 12.2024
ADMINISTRATIVE CONSULTANT
PUERTO RICO DEPARTMENT OF HEALTH
02.2022 - 01.2023
Veterinary Technologist
Central Veterinary Clinic
03.2020 - 11.2022
Bachelor of Science - Enviromental Sciences
INTERAMERICAN UNIVERSITY OF PUERTO RICO
Associate of Science - Veterinary Technology
UNIVERSITY OF PUERTO RICO
High School Diploma -
Emilio R. Delgado Community High School
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